Part-Time Loss Claims Intake Associate

NJM Insurance Group; Trenton (NJ); On-site; USD 25,003 - 35,610; Part time

Benefits offered by this job

Paid Sick Leave

PTO

Discretionary bonus

Job summary

NJM Insurance Group is seeking a First Notice of Loss Associate to serve as the first point of contact for policyholders, claimants, or other parties reporting claims. You will collect essential incident details and input information into claim systems to establish new Auto, Property, and Commercial claims.

The role offers available schedules (4 days per week, evenings and weekend portions) and a starting rate of $22/hour.

Qualifications

• Strong verbal and written communication skills.
• Ability to build rapport with customers and demonstrate empathy.
• Excellent listening skills.
• Ability to navigate multiple programs simultaneously.
• Accurate keyboarding and data entry skills.

Responsibilities

• Receive initial reports of loss or damage from policyholders, claimants or other parties.
• Accurately process information into the system for assignment to an adjuster.
• Address customers’ questions and concerns related to the claims process and procedures and offer clear instructions on the next steps.
• Determine appropriate coverage and complete necessary follow-ups in a timely manner.

Skills

Verbal communication

Written communication

Rapport building

Active listening

Data entry

Education

High School Diploma or GED

Job description

NJM Insurance Group is seeking a First Notice of Loss Associate to serve as the first point of contact for policyholders, claimants, or other parties reporting claims. You will collect essential incident details and input information into claim systems to establish new Auto, Property, and Commercial claims.

The role offers available schedules (4 days per week, evenings and weekend portions) and a starting rate of $22/hour.