First Notice of Loss Associate

NJM Insurance Group; Hammonton (NJ); On-site; USD 40,000 - 49,000; Full time

Benefits offered by this job

401(k) with employer match

Health, Dental, Vision insurance

Life and Disability coverage

Generous PTO and Paid Sick Leave

Parental leave

Job summary

NJM Insurance Group in Hammonton, NJ is seeking a First Notice of Loss Associate to be the initial contact for policyholders and claimants reporting losses. You will gather incident details, triage the claim, and guide customers through the early steps of the process.

The role is full-time with a Monday–Friday schedule and one Saturday per month, offering a total rewards package and opportunities for growth.

Qualifications

• Strong verbal and written communication skills.
• Ability to build rapport with customers and demonstrate empathy during stressful times.
• Excellent listening skills.
• Ability to navigate multiple programs simultaneously.
• Accurate keyboarding and data entry skills.

Responsibilities

• Receive initial reports of loss or damage from policyholders, claimants or other parties.
• Accurately process information into the system for assignment to an adjuster.
• Address customers’ questions and concerns related to the claims process and offer clear instructions on the next steps.
• Determine appropriate coverage and complete necessary follow-ups in a timely manner.
• Navigate systems with proficiency to access appropriate information to service callers.
• Perform additional duties within the department, as needed.

Skills

Verbal and written communication

Empathy with customers

Active listening

Multiprogram navigation

Data entry accuracy

Education

High School Diploma or GED

Job description

First Notice of Loss Associate# Careers## First Notice of Loss AssociateApply: NJM - Hammonton: Full time: Posted Today: R2008329The First Notice of Loss Associate serves as the first point of contact for policyholders, claimants or other parties reporting claims. They are responsible for addressing customer inquiries concerning the claim process and collecting essential details about the incident, to accurately and efficiently establish new Auto, Property and Commercial claims. **Schedule: Monday-Friday** (9:30am-5:45pm) with **one Saturday per month** (8:30am-4:30pm) **Essential Duties and Responsibilities:** Essential functions of this job are listed below in order of priority. Reasonable accommodations may be made to enable individuals to perform the essential duties. Regular and predictable onsite attendance is an essential function of the job.* Receive initial reports of loss or damage from policyholders, claimants or other parties.* Accurately process information into the system for assignment to an adjuster.* Address customers’ questions and concerns related to the claims process and procedures and offer clear instructions on the next steps.* Determine appropriate coverage and complete necessary follow-ups in a timely manner.* Navigate systems with proficiency to access appropriate information to service callers.* Perform additional duties within the department, as needed. **Required Qualifications:** Knowledge, skills & abilities, experience, minimum & desired education, certification and/or license requirements.* Strong verbal and written communication skills* Ability to build rapport with customers and demonstrate empathy during what may be a stressful time* Excellent listening skills* Ability to navigate multiple programs simultaneously.* Accurate keyboarding and data entry skills* High School Diploma or GED Starting Rate: $44,995Eligible full-time employees receive a competitive Total Rewards package, including but not limited to a 401(k) with employer match up to 8% and additional service-based contributions, Health, Dental, and Vision insurance, Life and Disability coverage, generous PTO, Paid Sick Leave, and paid parental leave in addition to state-mandated leave. Employees may also be eligible for discretionary bonuses.Legal Disclaimer: NJM is proud to be an equal opportunity employer. We are committed to attracting, retaining and promoting a diverse and inclusive workforce that is fully representative of the diversity that exists in the communities in which we do business.