First Notice of Loss Associate

New Jersey Manufacturers Ins.; Hammonton (NJ); On-site; USD 40,000 - 49,000; Full time

Benefits offered by this job

401(k) with employer match

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability coverage

Paid time off

Paid sick leave

Parental leave

Discretionary bonuses

Job summary

New Jersey Manufacturers Ins. is seeking a First Notice of Loss Associate to be the initial contact for policyholders, claimants, or others reporting claims. You will collect incident details and guide claim filings for Auto, Property and Commercial lines.

This full-time role offers a comprehensive benefits package, a predictable schedule, and opportunities for growth within a financially strong insurer. Excellent communication and empathy are essential in this customer-facing position.

Qualifications

• Strong verbal and written communication skills
• Ability to build rapport with customers and demonstrate empathy during what may be a stressful time
• Excellent listening skills
• Ability to navigate multiple programs simultaneously.
• Accurate keyboarding and data entry skills
• High School Diploma or GED

Responsibilities

• Receive initial reports of loss or damage from policyholders, claimants or other parties.
• Accurately process information into the system for assignment to an adjuster.
• Address customers’ questions and concerns related to the claims process and procedures and offer clear instructions on the next steps.
• Determine appropriate coverage and complete necessary follow-ups in a timely manner.
• Navigate systems with proficiency to access appropriate information to service callers.
• Perform additional duties within the department, as needed.

Skills

Strong communication

Empathy under pressure

Active listening

Data entry accuracy

Multitasking across software

Education

High School Diploma or GED

Job description

The First Notice of Loss Associate serves as the first point of contact for policyholders, claimants or other parties reporting claims. They are responsible for addressing customer inquiries concerning the claim process and collecting essential details about the incident, to accurately and efficiently establish new Auto, Property and Commercial claims.

Schedule: Monday-Friday (9:30am-5:45pm) with one Saturday per month (8:30am-4:30pm)

Essential Duties and Responsibilities

• Receive initial reports of loss or damage from policyholders, claimants or other parties.
• Accurately process information into the system for assignment to an adjuster.
• Address customers’ questions and concerns related to the claims process and procedures and offer clear instructions on the next steps.
• Determine appropriate coverage and complete necessary follow-ups in a timely manner.
• Navigate systems with proficiency to access appropriate information to service callers.
• Perform additional duties within the department, as needed.

Required Qualifications

• Strong verbal and written communication skills
• Ability to build rapport with customers and demonstrate empathy during what may be a stressful time
• Excellent listening skills
• Ability to navigate multiple programs simultaneously.
• Accurate keyboarding and data entry skills
• High School Diploma or GED

Starting Rate: $44,995 Eligible full-time employees receive a competitive Total Rewards package, including but not limited to a 401(k) with employer match up to 8% and additional service-based contributions, Health, Dental, and Vision insurance, Life and Disability coverage, generous PTO, Paid Sick Leave, and paid parental leave in addition to state-mandated leave.

• 401(k) with employer match up to 8% and additional service-based contributions
• Health, Dental, and Vision insurance
• Life and Disability coverage
• generous PTO
• Paid Sick Leave
• paid parental leave in addition to state-mandated leave

Employees may also be eligible for discretionary bonuses.

Legal Disclaimer

NJM is proud to be an equal opportunity employer. We are committed to attracting, retaining and promoting a diverse and inclusive workforce that is fully representative of the diversity that exists in the communities in which we do business.

What Makes NJM Different?

The NJM team comprises talented people who do the right thing by our policyholders and each other. You'll be part of a financially strong and stable company that has flourished on relationships, integrity, and service for more than a century. NJM is a special place where you can propel your career, help others, and make friends- all at the same time. NJM is proud to offer our employees continuous learning options, outstanding benefits, access to wellness programs, and opportunities to give back to the communities we are privileged to serve. We have been named a Forbes America's Best-in-State Employer for five consecutive years. It’s time for you to make a difference on our remarkable team.