Licensed Account Representative (Customer Service/ Contact Center)

New Jersey Manufacturers Ins.; Trenton (NJ); Hybrid; USD 46,000 - 56,000; Full time

Benefits offered by this job

Company paid training

Hybrid work schedule

401k with 8% match

Medical insurance

Job summary

NJM Insurance Group in Trenton, NJ invites you to join our award-winning Contact Center as Licensed Account Representatives. You’ll receive paid training and support to obtain a Personal Lines license while helping customers set up new policies and handle billing questions.

This role offers a hybrid schedule after training, a comprehensive benefits package, and a competitive starting rate with the opportunity for a bonus up to 7.5% of your first year’s base salary.

Qualifications

• High School Diploma or GED required; associate’s or bachelor’s degree desired.
• Prior customer service or contact center experience preferred.
• Quiet, distraction-free home workspace required.

Responsibilities

• Deliver a high-quality customer experience via inbound calls and counsel on NJM products.
• Process transactions and provide coverage options to meet customer needs.
• Manage time effectively to meet performance goals.
• Respond accurately to personal lines insurance questions.

Skills

Excellent verbal and written comms

Strong computer/navigation skills

Accurate keyboarding

Superior listening

Multi-tasking

Customer service experience

Education

High School Diploma or GED

Associate or Bachelor's degree desired

Tools

Microsoft Outlook

Microsoft Word

Job description

Do you have a passion for customer service? Are you looking for a company that offers you more? Come talk to NJM Insurance Group, a 6-time recipient of the Forbes Best Employers in New Jersey about joining our Contact Center! Join a best-in-class team that has been certified by J.D. Power for providing personal lines customers with an exceptional Auto Claims Experience - 8 years in a row! Our Contact Center team enjoy:

• Salary: $51,120.55
• Company paid training and professional state licensure.
• Potential annual bonus incentive worth up to 7.5% of your first year’s base salary
• Hybrid work schedule once training is completed
• An outstanding benefits package (outlined below), including a 401k with a dollar for dollar match up to 8%

The Opportunity

NJM is seeking talented, friendly customer service orientated professionals to become Licensed Account Representatives in our nationally recognized contact center. As part of your NJM experience, you will receive top-quality paid training to prepare you for this position in personal lines insurance. On our team, you will play an important role in continuing to build upon the long-standing reputation of delivering award winning service to NJM policyholders by assisting them with setting up new policies, and completing policy transactions, as well as general coverage and billing questions.

Available Shift(s)

• Day Shift Monday-Friday (9:45AM - 6PM) and every Saturday (8:30AM- 4:45PM) One weekday and Sundays off Include a 5% shift differential
• Delayed Shift Monday-Friday 12:45pm-9:00pm 1 Saturday a month (8:30am - 4:45pm) Includes a 15% shift differential
• The start date for this opportunity is set for 01/19/2027.

Responsibilities

• Deliver a high-quality customer experience while consulting and counseling customers on NJM’s products via inbound calls
• Provide coverage options best suited to accommodate individual needs and administer transactions when necessary
• Demonstrate effective time management to achieve performance goals/targets
• Provide procedurally accurate, effective, and independent response to all new and existing business inquiries related to personal lines insurance.

Requirements

• Excellent verbal and written communication skills
• Strong computer and navigation skills including proficiency in Microsoft Outlook and Word
• Accurate keyboarding skills
• Superior listening skills
• Strong multi-tasking ability
• Prior customer service or contact center experience
• Quiet, distraction-free work area at home
• High School Diploma or GED is required; an associate’s or bachelor’s degree is desired
• Bilingual skills are valued, but not required
• Personal Lines Authority License is a plus

Benefits Offered

• Medical Insurance (Blue Cross Blue Shield)
• Dental Insurance (Delta Dental)
• Vision (Delta Vision/ VSP)
• Flexible Spending Account
• Discounts on NJM auto insurance
• Tuition reimbursement
• Life insurance
• Plus, additional company discounts for items like travel, service, car rental and more!

Starting Rate

Starting Rate: $0 Eligible full-time employees receive a competitive Total Rewards package, including but not limited to a 401(k) with employer match up to 8% and additional service-based contributions, Health, Dental, and Vision insurance, Life and Disability coverage, generous PTO, Paid Sick Leave, and paid parental leave in addition to state-mandated leave. Employees may also be eligible for discretionary bonuses.

Legal Disclaimer: NJM is proud to be an equal opportunity employer. We are committed to attracting, retaining and promoting a diverse and inclusive workforce that is fully representative of the diversity that exists in the communities in which we do business.