Account Representative - High School Student Worker

New Jersey Manufacturers Ins.; Ferry Road Manor (NJ); On-site; USD 30,000 - 50,000; Full time

Job summary

New Jersey Manufacturers Ins. seeks an Account Representative to provide outstanding customer service to policyholders. Responsibilities include handling inbound calls and managing transactions without needing an insurance license, ensuring a high-quality experience.

The ideal candidate is a recent high school graduate with a GPA of 3.0 or higher, possesses effective communication skills, and is capable of managing multiple tasks efficiently. Bilingual skills are a plus, and reliable transportation is required.

Qualifications

• Recent high school graduate with a diploma, 18 years or older.
• 3.0 GPA or above.
• Effective verbal and written communication skills.
• Bilingual skills are a plus.

Responsibilities

• Deliver a high-quality customer experience while interacting with customers.
• Administer transactions related to Personal Lines Insurance.
• Demonstrate effective time management to achieve performance goals.

Skills

Effective verbal and written communication skills

Strong multi-tasking ability

Superior listening skills

Customer service experience

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

NJM Insurance offers personal insurance to individuals covering auto, homeowners, condominium, renters, and personal umbrella insurance policies in Connecticut, Maryland, New Jersey, Ohio, and Pennsylvania. NJM is a direct writer of personal insurance and employs a select group of exclusive agents who support policyholders.

Position Overview

The primary goal of an Account Representative is to deliver an exceptional customer experience while responding to inbound telephone calls from policyholders and administering transactions that do not require an insurance license.

Job Responsibilities

• Deliver a high‑quality customer experience while interacting with customers and administering transactions.
• Provide procedurally accurate, effective, and independent responses to existing business inquiries related to Personal Lines Insurance.
• Demonstrate effective time management to achieve performance goals, including completing necessary follow‑ups and workflow transactions in a timely and efficient manner.

Requirements

• Recent high school graduate with a diploma, 18 years or older.
• 3.0 GPA or above.
• Work or volunteer experience including customer service elements preferred.
• Effective verbal and written communication skills.
• Experience with Microsoft Office.
• Superior listening skills.
• Strong multi‑tasking ability.
• Positive attendance history.
• Reliable transportation.
• Must have or be able to obtain and maintain a home high‑speed internet connection.
• Must have a home workspace that is free of noise and distraction.
• Bilingual skills are a plus.

Legal Disclaimer: NJM is proud to be an equal opportunity employer. We are committed to attracting, retaining and promoting a diverse and inclusive workforce that is fully representative of the diversity that exists in the communities in which we do business.