First-Notice Claims Advisor — Loss Reporting

MS ACSC Management Services Inc; Coppell (TX); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health coverage (medical, dental, VIZ)

401(K) with company match and pension

Tuition assistance

Floating holidays and PTO for charity

Paid parental leave

Wellness programs

Employee discounts

Job summary

Auto Club Enterprises, part of the AAA family, seeks a Claims Loss Reporting Specialist to be the first point of contact for claimants, handling first notice of loss and routine calls with accuracy and empathy.

In this para-professional role, you will document claims, interact with insureds, and help guide members through the claims process, delivering legendary service that meets member expectations.

Qualifications

• Associates 1-3 years call center customer service preferred.
• Demonstrated proficiency in customer service required.
• Successful completion of foundation training required.
• English language fluency required.
• Professional communication skills required, both written and oral.
• Proficiency in using Microsoft Office software, including Outlook and Word.
• Strong typing skills with a high words-per-minute typing speed and accuracy.

Responsibilities

• Answer incoming calls for the Claims business unit and/or make routine telephone calls.
• Receive and accurately document first notice of loss calls
• Communicate and interact with a variety of individuals including insureds and claimants.
• Build trust and rapport by effectively communicating at the beginning of the claims process.
• Provide members legendary service quality and claims accuracy.
• Set expectations, demonstrate empathy, and provide reassurance to members.
• Explain and evaluate benefits, coverages, and claims process involving glass claims.
• Take overflow calls and answer low complexity claims related questions.
• Communicates guidelines, service options and solutions to meet member expectations and ensure a totally satisfied member experience.
• Demonstrate appropriate knowledge and use of the Claims systems.
• Answer member requests for general membership information and/or refer to appropriate parties.

Skills

Call center

Customer service

Communication

Typing speed

MS Office

Outlook

Word

Tools

Microsoft Office Suite

Job description

Auto Club Enterprises, part of the AAA family, seeks a Claims Loss Reporting Specialist to be the first point of contact for claimants, handling first notice of loss and routine calls with accuracy and empathy.

In this para-professional role, you will document claims, interact with insureds, and help guide members through the claims process, delivering legendary service that meets member expectations.