Claims Total Loss Adjuster

MS ACSC Management Services Inc; Coppell (TX); Vor Ort; USD 55.000 - 85.000; Vollzeit

Benefits dieser Stelle

Health coverage

401(k) with company match and pension

Tuition assistance

Floating holidays and PTO

Paid parental leave

Wellness programs

Employee discounts

Zusammenfassung

AAA is seeking a Claims Total Loss Adjuster to manage the end‑to‑end processing of total loss auto claims under general supervision. The role requires evaluating vehicle damage, confirming total loss determinations, negotiating settlements, and ensuring compliant documentation and timely payments.

Responsibilities include responding to inquiries from members, lienholders, body shops and vendors, maintaining detailed claim records, and collaborating with teammates on process improvements and

Qualifikationen

• Minimum 3 years Claims Experience.
• Moderate MS Office proficiency required.
• Moderate communication skills (verbal, telephone, written).
• Strong organizational and multitasking abilities.
• Independent Adjuster License travel requirements.

Aufgaben

• Manage end-to-end processing of total loss claims, evaluating damage and determining settlements.
• Maintain accurate, compliant claim records and timely payments.
• Respond to inquiries from members, lienholders, body shops and vendors.
• Collaborate with team, assist other adjusters and support reporting and analysis.
• Utilize CCC One, ClaimsCenter, CSAToday and TLO to verify valuations and documents.

Kenntnisse

Claims experience

Microsoft Office

Verbal communication

Organizational skills

Adjuster license

Tools

CCC One

ClaimsCenter

CSAToday

TLO

Jobbeschreibung

Claims Total Loss Adjuster

The Total Loss Adjuster is responsible for managing all aspects of total loss auto claims under general supervision. This role oversees the end‑to‑end handling of total loss files, including documentation review, payment processing, and record maintenance within the required claim systems.

Job Duties

Manage the end‑to‑end processing of total loss claims by evaluating vehicle damage, confirming total loss determinations, negotiating settlements, and completing titling transactions in compliance with DMV, DOI, and company regulations. Maintain accurate, detailed, and compliant claim records by updating Claims Center, reviewing valuations and coverage limits, issuing timely and correct payments, and ensuring all documentation supports fair claim resolution. Respond promptly to inquiries from members, claimants, lienholders, body shops, and vendors while effectively resolving disputes of varying complexity and clearly communicating next steps throughout the claim process. Collaborate with team members by assisting other adjusters, supporting reporting and analysis activities, participating in pilot and process‑improvement initiatives, and completing assigned administrative responsibilities. Utilize systems such as CCC One, ClaimsCenter, CSAToday, and TLO to verify valuations, coverage, and documentation accuracy, ensuring efficient and precise claim file management. Secure required title documents by maintaining strong communication with vehicle owners and lienholders while managing responsibilities with increasing independence as experience develops. Ensure compliance with internal guidelines and regulatory requirements, including proper documentation practices and careful handling of confidential or technical information.

Qualifications

• Minimum 3 years Claims Experience
• Preferred Moderate skills in using Microsoft Office products required. (Medium proficiency)
• Moderate skill in using general office equipment required. (Medium proficiency)
• Moderate verbal, telephone and written communication skills required. (High proficiency)
• Moderate organizational skills required. (High proficiency)
• Ability to prioritize and multi-task while maintaining a high level of detail and accuracy. (High proficiency)
• Moderate critical thinking skills. (High proficiency)
• Good interpersonal skills required. (Medium proficiency)
• Insurance background preferred but not necessary. (Medium proficiency)
• Ability to pass state licensing. (High proficiency)
• Ability to maintain a high level of detail and accuracy in a fast‑paced environment. (High proficiency)
• Strong work ethic focused on our customers, the company, and continuous improvement. (High proficiency)
• Willingness to learn and be coached. (Medium proficiency)
• Independent Adjuster License Travel Requirements (5% proficiency)

Remarkable benefits:

• Health coverage for medical, dental, vision
• 401(K) saving plans with company match AND Pension
• Tuition assistance
• Floating holidays and PTO for community volunteer programs
• Paid parental leave
• Wellness programs
• Employee discounts (membership, insurance, travel, entertainment, services and more!)

Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long‑standing reputation since 1900, and constantly growing membership, we are seeking career‑minded, service‑driven professionals to join our team.

Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.

AAA is an Equal Opportunity Employer

Our organization participates in E-Verify

For more than a century, AAA has been synonymous with trust, dependability, quality, and innovation. It's our mission to provide our growing membership with the legendary service we are famous for, and we welcome committed professionals ready to challenge themselves in a dynamic industry. AAA would not exist without the millions of members who give us their loyalty, or our employees whose mission it is to give those members world‑class service.

What else do we offer? Stability. Growth. Commitment to an exciting future for both you and our members.