Claims Loss Reporting Specialist

AAA Auto Club Enterprises; Costa Mesa (CA); On-site; USD 26,000 - 35,000; Full time

Benefits offered by this job

Health coverage (medical, dental, etc)

401(K) with company match

Tuition assistance

PTO and floating holidays

Paid parental leave

Wellness programs

Employee discounts

Job summary

Auto Club Enterprises in Costa Mesa, CA, seeks a Claims Loss Report Specialist to be the para-professional first contact for claimants. You will handle inbound calls, document first notice of loss, take overflow calls, and answer low complexity claims questions, delivering a totally satisfying member experience through excellent service.

This role requires two years of call center experience, strong communication skills, and proficiency with Microsoft Office.

Qualifications

• Two years of call center customer service preferred.
• Proven proficiency in customer service required.
• Successful completion of foundation training required.
• English language fluency required.
• Professional communication skills, written and oral.
• Strong typing speed with accuracy.

Responsibilities

• Answer incoming calls for the Claims unit and document first notice of loss.
• Interact with insureds and claimants to build trust at the start of the claims process.
• Provide members with high-quality, empathetic service and accurate claims information.
• Explain benefits, coverages, and the claims process for glass-related claims.
• Take overflow calls and respond to low-complexity questions about claims.
• Demonstrate knowledge and use of the Claims systems.
• Refer member requests to appropriate parties as needed.

Skills

Call Center

Customer Service

MS Office

Typing Speed

Tools

Microsoft Word

Outlook

Job description

The Claims Loss Report Specialist is a para-professional position within the Claims Call Center Operation. This position is the first contact for claimants, primarily via inbound calls. The position receives and documents first notice of loss, takes overflow calls, and answers low complexity claims related questions for the Claims department while delivering a totally satisfying member experience through exceptional customer service. When service requests are beyond the position's training, appropriate point of contact is determined, and callers are redirected appropriately.

Job Duties

• Answer incoming calls for the Claims business unit and/or make routine telephone calls. Receive and accurately document first notice of loss calls
• Communicate and interact with a variety of individuals including insureds and claimants. Build trust and rapport by effectively communicating at the beginning of the claims process.
• Provide members legendary service quality and claims accuracy. Set expectations, demonstrate empathy, and provide reassurance to members.
• Explain and evaluate benefits, coverages, and claims process involving glass claims.
• Take overflow calls and answer low complexity claims related questions. Communicates guidelines, service options and solutions to meet member expectations and ensure a totally satisfied member experience.
• Demonstrate appropriate knowledge and use of the Claims systems.
• Answer member requests for general membership information and/or refer to appropriate parties.

Qualifications

• Two years Call Center customer service Preferred.
• Demonstrated proficiency in customer service required.
• Successful completion of foundation training required.
• English language fluency required.
• Professional communication skills required, both written and oral.
• Proficiency in using Microsoft Office software, including Outlook and Word.
• Strong typing skills with a high words-per-minute (WPM) typing speed and accuracy.

Travel Requirements

• Occasional travel to off-site business meetings or conferences. (5% proficiency)

The starting pay range for this position is:

$19.14 - $25.50

Additionally, for full time positions, you will be eligible to participate in our incentive program based upon the achievement of organization, team and personal performance.

Remarkable benefits

• Health coverage for medical, dental, vision
• 401(K) saving plans with company match AND Pension
• Tuition assistance
• Floating holidays and PTO for community volunteer programs
• Paid parental leave
• Wellness programs
• Employee discounts (membership, insurance, travel, entertainment, services and more!)

Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.

“Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”

AAA is an Equal Opportunity Employer

Our organization participates in E-Verify

The Automobile Club of Southern California will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance (FCIHO), the Unincorporated Los Angeles County (ULAC) regulation, and the California Fair Chance Act (CFCA).