First-Line IT Support Specialist & System Admin

Collin County Government; McKinney (TX); On-site; USD 50,000 - 70,000; Full time

Job summary

Collin County Government in McKinney, TX is seeking a Help Desk Support Specialist responsible for First Level Support and basic administration of county systems. You will troubleshoot, install, configure, test, and apply security updates across servers, desktops, laptops and peripherals.

The role may serve as Project Technical Lead and will create and maintain hardware/software documentation such as manuals and presentations.

Qualifications

• Broad IT knowledge required.
• Experience providing first-level IT support.
• Strong communication and problem-solving skills.

Responsibilities

• Troubleshoot and resolve issues at the first level for servers, desktops, laptops and peripherals.
• Install, configure, test, and apply service packs and security updates.
• Create and maintain hardware/software documentation for assigned projects.

Skills

Broad IT knowledge

First-level support

Communication skills

Education

Associate's degree

Job description

Collin County Government in McKinney, TX is seeking a Help Desk Support Specialist responsible for First Level Support and basic administration of county systems. You will troubleshoot, install, configure, test, and apply security updates across servers, desktops, laptops and peripherals.

The role may serve as Project Technical Lead and will create and maintain hardware/software documentation such as manuals and presentations.