Help Desk Support Specialist

Collin County Government; McKinney (TX); On-site; USD 50,000 - 70,000; Full time

Job summary

Collin County Government in McKinney, TX is seeking a Help Desk Support Specialist responsible for First Level Support and basic administration of county systems. You will troubleshoot, install, configure, test, and apply security updates across servers, desktops, laptops and peripherals.

The role may serve as Project Technical Lead and will create and maintain hardware/software documentation such as manuals and presentations.

Qualifications

• Broad IT knowledge required.
• Experience providing first-level IT support.
• Strong communication and problem-solving skills.

Responsibilities

• Troubleshoot and resolve issues at the first level for servers, desktops, laptops and peripherals.
• Install, configure, test, and apply service packs and security updates.
• Create and maintain hardware/software documentation for assigned projects.

Skills

Broad IT knowledge

First-level support

Communication skills

Education

Associate's degree

Job description

Collin County is seeking candidates for the position of Help Desk Support Specialist. This position is responsible for “First Level Support” and basic administration of County systems including: troubleshooting, vendor relations, research, installation, configuration, testing, service pack/security updates, profiles, and system security from server, desktop, laptop and peripheral perspective. May also serve as “Project Technical Lead” as assigned, and will be responsible for creation and maintenance of all hardware/software documentation related to assigned projects including: technical manuals, documents and presentations.

Candidates must have a broad knowledge, normally acquired through two years of college resulting in an Associate’s degree. At least one year of related experience, Microsoft Application Certification, and basic working knowledge of Ethernet and TCP/IP network environment are required. Candidates must possess and maintain a valid Texas Operator’s Driver’s License with an acceptable driving record. Must maintain working knowledge and willingness to learn and be trained on the Microsoft and 3rd Party application (existing and future versions).