IT Help Desk Analyst - Contract

Us Tech Solutions

Topeka (KS)

On-site

USD 33,000 - 36,000

Full time

2 days ago

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Job summary

US Tech Solutions in Topeka, KS is seeking an IT Service Desk Technician to support internal employees, contractors, and interns with hardware, software, and enterprise apps in a ServiceNow environment.

The role requires strong communication, teamwork, and the ability to manage multiple priorities in a fast-paced setting. Core hours are Monday–Friday, 6:30 AM–5:00 PM, with eight-hour shifts and on-call rotations.

Qualifications

Minimum of two (2) years of experience supporting end users in a service desk, help desk, desktop support, or similar environment.
Experience with enterprise technologies in large corporate environments preferred.
Certifications such as CompTIA A+, Network+, Security+, Microsoft Certifications, or ITIL Foundations are preferred.

Responsibilities

Diagnose, troubleshoot, and resolve incidents and service requests for Windows workstations and laptops, M365, corporate iPads, Citrix, and connectivity issues.
Deliver excellent customer service through professional communication and problem-solving.
Document, track, and manage incidents through ServiceNow to meet SLAs.
Support onboarding, access provisioning, password resets, MFA enrollment, and IAM processes.
Collaborate with IT teams to resolve incidents and improve service delivery.