First-Line IT Support Pro — Help Desk Excellence

24 Hour Fitness; Carlsbad (CA); On-site; USD 45,000 - 56,000; Full time

Job summary

24 Hour Fitness in Carlsbad, CA seeks an IT Support Specialist to deliver first-level technical support to club and corporate Team Members. You will gather information, access tools, and coordinate with specialists to implement solutions and escalate where needed.

Responsibilities include resolving LAN/WAN issues, supporting hardware and software, documenting all interactions, and ensuring professional customer service and timely resolutions.

Qualifications

• 1+ year of customer service experience.
• Strong communication and problem-solving abilities.
• Familiarity with Windows and macOS/iOS environments.
• Proficient in Microsoft Office Suite and data entry.

Responsibilities

• Provide first-level technical support for computer systems, software, and hardware.
• Respond to inquiries via phone or email and document interactions.
• Troubleshoot, diagnose, and resolve issues or escalate as needed.
• Escalate critical problems following Service Desk policies.
• Follow up to ensure issue resolution and customer satisfaction.

Skills

Customer service

Problem solving

Microsoft Office

Effective communication

Typing/data entry

Self-motivated

Education

Bachelor's degree

CompTIA A+ Certification

CCNA

Tools

Remedy ITSM Suite

Job description

24 Hour Fitness in Carlsbad, CA seeks an IT Support Specialist to deliver first-level technical support to club and corporate Team Members. You will gather information, access tools, and coordinate with specialists to implement solutions and escalate where needed.

Responsibilities include resolving LAN/WAN issues, supporting hardware and software, documenting all interactions, and ensuring professional customer service and timely resolutions.