Entry-Level Call Center Support Specialist

J.B. Hunt Transport Services, Inc.; Lowell (AR); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Life insurance

Disability insurance

Paid time off

Parental leave

Paid holidays

Job summary

J.B. Hunt Transport, Inc. is seeking a customer service representative to support internal and external clients by routing calls, answering questions, and resolving basic problems while delivering first‑in‑class service under supervision.

The role involves inbound calls, emails, and chats, with opportunities for ongoing training and development. A high school diploma or GED with 1 year of customer service experience is required; familiarity with Microsoft Office is a plus.

Qualifications

• High School Diploma or GED with 1 year of customer service experience and/or military equivalent.
• College coursework experience and/or 1 year of experience within customer service or help desk atmosphere.
• Ability to work both individually and as a team.
• Experience in the transportation industry or related field is a plus.

Responsibilities

• Answer inbound customer service calls and inquiries via telephone, email, or chat; provide first-level response and troubleshoot issues.
• Administer programs, projects, and/or processes specific to the operating unit served.
• Engage in ongoing training and professional development to grow within the industry.
• Research and report on client complaints, help resolve issues, and follow up with internal teams for feedback.

Skills

Customer service

Teamwork

Communication

Problem solving

Adaptability to fast-paced environment

Education

GED (Required)

High School Diploma (Required)

Associate’s: Business Administration/Management (Preferred)

Tools

Microsoft Office Suite

Job description

J.B. Hunt Transport, Inc. is seeking a customer service representative to support internal and external clients by routing calls, answering questions, and resolving basic problems while delivering first‑in‑class service under supervision.

The role involves inbound calls, emails, and chats, with opportunities for ongoing training and development. A high school diploma or GED with 1 year of customer service experience is required; familiarity with Microsoft Office is a plus.