First Impressions Representative

Birchwood Automotive Group; Town of Birchwood (WI); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Competitive compensation

Bonus and commission incentives

Full benefits package

RSP Matching program

Employee referral bonus program

Career development opportunities

Wellness program

Volunteer program

Company events

Job summary

Birchwood invites applications for a First Impressions Representative. You will warmly answer calls, discover customer needs, and route inquiries to the right teams, ensuring a courteous, professional experience for every Birchwood customer.

This role supports a collaborative team, with opportunities to grow, participate in bonus programs, benefits, and development initiatives as part of Birchwood’s commitment to colleagues and community.

Qualifications

• Customer service experience is an asset.
• Call center and/or switchboard experience is preferred.
• Thrive in a collaborative environment where teamwork is supported.
• High attention to detail with proven time management and organizational skills.
• A commitment to continuous learning and professional development.
• A Class 5 driver's license and drivers abstract are required, and transportation to work is required, as the location is not on a bus route.

Responsibilities

• The First Impressions Representative is responsible for receiving customer phone calls courteously and respectfully, discovering the needs of Birchwood customers, and directing their calls appropriately.
• Additional administrative or support tasks may be assigned as needs arise to support the overall efficiency of the team.

Skills

Customer service

Call center

Teamwork

Attention to detail

Time management

Professional development

Driver's license

Job description

Reporting Relationship:

This position reports directly to the Human Resources Specialist.

Job Summary:

The First Impressions Representative is responsible for receiving customer phone calls courteously and respectfully, discovering the needs of Birchwood customers, and directing their calls appropriately.

Additional administrative or support tasks may be assigned as needs arise to support the overall efficiency of the team. The successful candidate will require excellent communication, multitasking, and interpersonal skills.

Shift:

Monday - Friday: 9:00am - 6:00pm

Qualifications:

• Customer Service experience is an asset
• Call center and/or switchboard experience is preferred
• Thrive in a collaborative environment where teamwork is supported
• High attention to detail with proven time management and organizational skills
• A commitment to continuous learning and professional development
• A Class 5 driver's license and drivers abstract are required, and transportation to work is required, as the location is not on a bus route

What Birchwood Can Offer You:

• Competitive compensation – in addition to salary, many roles have bonus and commission incentives that reward you for success
• Full benefits package including vacation time, company-paid extended health, dental/vision coverage, and employee assistance – with flex plan options
• RSP Matching program – Birchwood will match up to $5,000 of your regular earnings after 1 year of employment
• Employee referral bonus program – refer your friends to Birchwood and receive a referral bonus
• Career development opportunities & internal promotions
• Wellness program
• Volunteer program – Dollars for Doing
• Company events – Birchwood Bucks, Circle of Excellence, holiday parties

Birchwood is Manitoba’s largest automotive retailer. Our 24 franchises are in addition to four state-of-the-art collision repair centres and four Birchwood Credit Solutions locations. We offer sales, services, and parts to meet our customers’ automotive needs. We’re a recognized leader in the retail automotive industry, not only for our diverse workforce reflecting our community, but also for our unparalleled commitment to team members, customers, partners, and neighbourhoods. At Birchwood, our days begin and end with gratitude, personal leadership, trust, respect, continuous improvement, and generosity.

Birchwood is committed to creating a diverse workplace and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Reasonable accommodation is available to applicants with disabilities upon request. Please email your request to: [e-mail]