First Impression Specialist/Office Assistant

Faith Technologies Inc; Menasha (WI); On-site; USD 32,000 - 42,000; Full time

Job summary

Faith Technologies, Inc. is seeking a First Impression Specialist/Office Assistant to handle switchboard, greet visitors, and provide general information about the organization.

The role emphasizes customer service and administrative support in a dynamic environment. The position requires a high school diploma and 6 months to 1 year of related experience; strong PC skills and excellent communication are essential.

Qualifications

• Education: High School Diploma or GED
• Experience: 6 months to 1 year of related experience
• Travel: None
• Work Schedule: 7 AM–5 PM, Monday–Friday; overtime may be required

Responsibilities

• Performs daily switchboard operations and excellent guest/customer services.
• Maintains employee contact information databases.
• Greets visitors, determines purpose, and directs to appropriate destination.
• Manages switchboard afterhours services.
• Maintains parking/pass information and guidelines.
• Maintains company fob processes.
• Maintains the Service Binder and communicates changes to the overnight service.
• Transmits information or documents to internal and external customers.
• Provides general information about organization, departments, employees, or services.
• Provides excellent customer service to vendors and internal/external customers.
• Provides administrative assistance to Management, Supervisors, or branch/group personnel.
• Processes miscellaneous paperwork, invoices, and reports.
• Types, compiles, and completes miscellaneous documents/processes to support the team.
• Serves as main contact for reception and phones.
• Back up for mail processing and distribution.
• Assists with meeting/event preparation and setup.
• Coordinates Faith’s community/employee events.
• Performs other related duties; participates in hiring referrals and mentoring where appropriate.

Skills

Customer service

Reception

Data entry

Communication

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

You’ve discovered something special. A company that cares. Cares about leading the way in construction, engineering, manufacturing and renewable energy. Cares about redefining how energy is designed, applied and consumed. Cares about thoughtfully growing to meet market demands. And — as “one of the Healthiest 100 Workplaces in America” — is focused on the mind/body/soul of team members through our Culture of Care. The First Impression Specialist/Office Assistant is responsible for answering inquires and obtaining information for general public, customers, visitors, and other interested parties. Also, provides information regarding activities conducted at establishment; location of departments, offices, and employees within organization. The ideal candidate would be: proficient in the use of a PC and Microsoft Office Suite.

MINIMUM REQUIREMENTS

Education: High School Diploma or GED

Experience: 6 months to 1 year of related experience

Travel: None

Work Schedule: This position works between the hours of 7 AM and 5 PM, Monday- Friday. Overtime may be required.

KEY RESPONSIBILITIES

• Performs daily switchboard operations and excellent guest/customer services.
• Maintains employee contact information databases.
• Greets persons entering establishment, determines nature/purpose of visit, and contacts internal person and directs them to the appropriate destination.
• Manages switchboard afterhours services.
• Maintains parking/pass information and guidelines.
• Maintains company fob processes.
• Maintains the Service Binder along with communicating changes to the overnight answering service.
• Transmits information or documents to internal and external customers, using computer or mail.
• Provides general information about organization such as location of departments or offices, employees within the organization, or services provided.
• Provides excellent customer service to vendors, internal, and external customers.
• Provides administrative assistance to Management, Supervisors, or branch/group personnel.
• Processes miscellaneous paperwork, invoices, and reports as needed.
• Types, compiles, and completes miscellaneous documents/processes that support the team.
• Serves as main contact for reception and phones.
• Serves as back up for all incoming and outgoing mail processing and distribution.
• Assists with meeting and event preparation and setup, and take down as required.
• Assists with coordination of FTI community/employee events.
• Performs other related duties as required and assigned. Actively participates in Faith’s hiring referral and mentoring program, as appropriate.

The job description and responsibilities described are intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as a comprehensive list of all functions, responsibilities, skills or abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

How Does FTI Give YOU the Chance to Thrive?

If you’re energized by new challenges, FTI provides you with many opportunities. Joining FTI opens doors to redefine what’s possible for your future. Once you’re a team member, you’re supported and provided with the knowledge and resources to achieve your career goals with FTI. You’re officially in the driver’s seat of your career, and FTI’s career development and continued education programs give you opportunities to position yourself for success. FTI is a “merit to the core” organization. We recognize and reward top performers, offering competitive, merit-based compensation, career path development and a flexible and robust benefits package.

Benefits are the Game-Changer

We provide industry-leading benefits as an investment in the lives of team members and their families.

You’re invited to review the full list of FTI benefits available to regular/full-time team members. Start here. Grow here. Succeed here.

Faith Technologies, Inc. is an Equal Opportunity Employer – veterans/disabled.

Employment is contingent upon successfully passing a background and drug test

Faith Technologies Incorporated (FTI) is a dynamic organization comprised of construction, engineering, manufacturing and renewable energy experts. We create success for our partners and team members through innovation and expertise, rethinking how energy is designed, applied and consumed and providing solutions that go beyond the ideas of today. With expertise across all our brands – Faith Technologies®, EnTech Solutions™ and Excellerate® – we are one connected company, bringing our partners’ visions to life to ensure a sustainable future.

FTI participates in E-Verify; please review the E-Verify Participation and Department of Justice, Immigrant and Employee Rights Section (IER) Right to Work posters to review your legal rights and protections as a prospective employee: E-Verify Participation Poster (English/Spanish) IER Right-to-Work Poster (English/Spanish)