First Contact Support Specialist - Onsite with Remote Days

IntelliSource; Colorado Springs (CO); On-site; USD 37,000 - 47,000; Full time

Benefits offered by this job

Benefits after 90 days

Holiday pay

Vacation time accrual

Job summary

IntelliSource is seeking detail-oriented individuals to join our onsite First Contact Customer Support Team in Colorado Springs. You will manage inbound emails and calls, gather customer information, and route requests to the appropriate teams.

The role emphasizes accuracy, speed, and exceptional service in a fast-paced environment. The position offers a Monday–Friday schedule with pay of $18.00 per hour and full benefits after 90 days, including medical, dental, vision, and more.

Qualifications

• 2–4 years previous experience, preferably in data entry.
• Salesforce experience preferred but not required.

Responsibilities

• Professional communication via email, chat, and equivalent systems.
• Critical thinking and strong sense of processes.
• Ability to ask questions to help determine the right answer or the right course of action.
• Strong attention to detail.
• Ability to type 35 wpm+.
• Ability to navigate several computer applications at once.
• Able to work independently with little supervision and make good decisions when completing the tasks.
• Able to help, support, and work effectively within a team.
• Able to maintain confidentiality.

Skills

MS Office proficiency

Data entry experience

Strong communication

Tools

Microsoft Office Suite

Outlook

OneNote

MS Teams

Job description

IntelliSource is seeking detail-oriented individuals to join our onsite First Contact Customer Support Team in Colorado Springs. You will manage inbound emails and calls, gather customer information, and route requests to the appropriate teams.

The role emphasizes accuracy, speed, and exceptional service in a fast-paced environment. The position offers a Monday–Friday schedule with pay of $18.00 per hour and full benefits after 90 days, including medical, dental, vision, and more.