First Contact Customer Support

IntelliSource; Colorado Springs (CO); On-site; USD 37,000 - 47,000; Full time

Benefits offered by this job

Benefits after 90 days

Holiday pay

Vacation time accrual

Job summary

IntelliSource is seeking detail-oriented individuals to join our onsite First Contact Customer Support Team in Colorado Springs. You will manage inbound emails and calls, gather customer information, and route requests to the appropriate teams.

The role emphasizes accuracy, speed, and exceptional service in a fast-paced environment. The position offers a Monday–Friday schedule with pay of $18.00 per hour and full benefits after 90 days, including medical, dental, vision, and more.

Qualifications

• 2–4 years previous experience, preferably in data entry.
• Salesforce experience preferred but not required.

Responsibilities

• Professional communication via email, chat, and equivalent systems.
• Critical thinking and strong sense of processes.
• Ability to ask questions to help determine the right answer or the right course of action.
• Strong attention to detail.
• Ability to type 35 wpm+.
• Ability to navigate several computer applications at once.
• Able to work independently with little supervision and make good decisions when completing the tasks.
• Able to help, support, and work effectively within a team.
• Able to maintain confidentiality.

Skills

MS Office proficiency

Data entry experience

Strong communication

Tools

Microsoft Office Suite

Outlook

OneNote

MS Teams

Job description

Job Description

IntelliSource is seeking a detail-oriented individuals to join our onsite First Contact Customer Support Team! Our team works together to manage inbound email messages and calls at our customer's business center, located in Colorado Springs. We collaborate with counterparts across the business to ensure accuracy and timeliness of message routing. This team member will gather customer information and route requests to the correct teams. The work is fast paced and requires a strong attention to detail.

Candidates with a strong desire to interact with and provide world class service to customers in the high-tech industry are desired. This is a fast-paced work environment requiring time management skills and an efficiency mindset. The campus is large, recently remodeled and well equipped with a café, recreational facilities including a disc golf course, and quick-access shops surrounding the area.

Schedule & Pay

Monday - Friday schedule

Pay $18.00/hour

Benefits

Full benefits after 90-days! Includes Medical, Dental, Vision, Accident, Critical Illness, Legal, Employee Assistance and more! Our teams also enjoy Vacation time accrual and Holiday pay.

This position works onsite, with the added flexibility of several scheduled remote days each month.

First Contact Customer Support Job Duties

• Professional communication via email, chat, and equivalent systems
• Critical thinking and strong sense of processes.
• Ability to ask questions to help determine the right answer or the right course of action
• Strong attention to detail
• Ability to type 35 wpm+
• Ability to navigate several computer applications at once
• Able to work independently with little supervision and make good decisions when completing the tasks.
• Able to help, support, and work effectively within a team.
• Able to maintain confidentiality.

First Contact Customer Support Qualifications

• Strong knowledge of Microsoft Office Suite including Outlook, OneNote, and MS Teams
• 2-4 years previous experience - preferably in data entry

*Sales Force Experience preferred but not required.

First Contact Customer Support Perks and Benefits

• Benefits after 90days
• Holiday and Vacation time

ABOUT INTELLISOURCE

Innovative outsourcing + proven execution. Headquartered in Denver, CO, IntelliSource has over 25 years of outsourcing experience - bringing innovative business solutions through people, processes and technology that maximize operations and workforce management across a global landscape.

WE ARE INTELLISOURCE

At IntelliSource, you will always be learning and improving in our consistently fun and challenging environment. We celebrate our differences, value our unique perspectives, and recognize milestones to uplift each other and be our best in what we do. IntelliSource is a reflection of our people. We are committed, inclusive, and lead with intention. Our varied departments are in full alignment to reach the common goal of seeking and identifying opportunities to ignite the possibilities within us and those around us. Whether remote, at a satellite location, onsite with a customer, or at our headquarters office - we take great pride in our company culture and the diversity within our organization that has developed over the years.

EOE STATEMENT

IntelliSource, LLC is an equal-opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. We are an E-Verify Employer.

Privacy Notice

Our company processes candidate data in line with our Candidate & Recruitment Privacy Notice. You can view it at: https://intellisource.com/carpn/. By submitting your application, you confirm that the information you provide is accurate and that you have read our Candidate & Recruitment Privacy Notice, which explains how we collect, use, share, and retain your personal data and how you can exercise your rights.