First Contact Customer Support

Intellisource in; Colorado Springs (CO); On-site; USD 36,000 - 42,000; Full time

Benefits offered by this job

Benefits after 90 days

Vacation time

Holiday pay

Job summary

IntelliSource is seeking detail-oriented individuals to join our onsite First Contact Customer Support Team in Colorado Springs. Our team handles inbound email messages and calls, gathers customer information, and routes requests to the correct teams. The role requires accuracy, strong communication, and the ability to work with multiple apps.

We offer full benefits after 90 days, vacation and holiday pay, and a supportive work environment with opportunities to grow in the high-tech industry.

Qualifications

• 2–4 years of data entry experience.
• Strong knowledge of Microsoft Office Suite including Outlook, OneNote, and MS Teams.
• Ability to type 35 wpm or faster.
• Strong attention to detail and professional communication via email and chat.

Responsibilities

• Manage inbound email messages and calls at the customer’s business center.
• Gather customer information and route requests to the correct teams.
• Communicate professionally via email and chat.
• Work independently and within a team to support customers.

Skills

Data entry experience

MS Office Suite

Typed 35 wpm or faster

Team communication

Tools

Salesforce (preferred)

Outlook

OneNote

MS Teams

Job description

• Base Pay $18.00 / Hour
• Industry Bio-Science / Technology

Description

IntelliSource is seeking a detail-oriented individuals to join our onsite First Contact Customer Support Team! Our team works together to manage inbound email messages and calls at our customer’s business center, located in Colorado Springs. We collaborate with counterparts across the business to ensure accuracy and timeliness of message routing. This team member will gather customer information and route requests to the correct teams. The work is fast paced and requires a strong attention to detail.

Candidates with a strong desire to interact with and provide world class service to customers in the high-tech industry are desired. This is a fast-paced work environment requiring time management skills and an efficiency mindset. The campus is large, recently remodeled and well equipped with acafé, recreational facilities including a disc golf course, and quick-access shops surrounding the area.

Full benefits after 90-days! Includes Medical, Dental, Vision, Accident, Critical Illness, Legal, Employee Assistance and more! Our teams also enjoy Vacation time accrual and Holiday pay.

This position works onsite, with the added flexibility of several scheduled remote days each month.

First Contact Customer Support Job Duties:

• Professional communication via email, chat, and equivalent systems
• Critical thinking and strong sense of processes.
• Ability to ask questions to help determine the right answer or the right course of action
• Strong attention to detail
• Ability to type 35 wpm+
• Ability to navigate several computer applications at once
• Able to work independently with little supervision and make good decisions when completing the tasks.
• Able to help, support, and work effectively within a team.
• Able to maintain confidentiality.

First Contact Customer Support Qualifications:

• Strong knowledge of Microsoft Office Suite includingOutlook, OneNote, and MS Teams
• 2-4 years previous experience – preferably in data entry

*Sales Force Experience preferred but not required.

First Contact Customer Support Perks and Benefits:

• Benefits after 90days
• Holiday and Vacation time

ABOUT INTELLISOURCE:

Innovative outsourcing + proven execution. Headquartered in Denver, CO, IntelliSource has over 25 years of outsourcing experience – bringing innovative business solutions through people, processes and technology that maximize operations and workforce management across a global landscape.

WE ARE INTELLISOURCE

At IntelliSource, you will always be learning and improving in our consistently fun and challenging environment. We celebrate our differences, value our unique perspectives, and recognize milestones to uplift each other and be our best in what we do. IntelliSource is a reflection of our people. We are committed, inclusive, and lead with intention. Our varied departments are in full alignment to reach the common goal of seeking and identifying opportunities to ignite the possibilities within us and those around us. Whether remote, at a satellite location, onsite with a customer, or at our headquarters office – we take great pride in our company culture and the diversity within our organization that has developed over the years.

EOE STATEMENT

IntelliSource, LLC is an equal-opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. We are an E-Verify Employer.

Our company processes candidate data in line with our Candidate & Recruitment Privacy Notice. You can view it at: https://intellisource.com/carpn/. By submitting your application, you confirm that the information you provide is accurate and that you have read our Candidate & Recruitment Privacy Notice, which explains how we collect, use, share, and retain your personal data and how you can exercise your rights.