First-Contact Customer Care Advisor

MHS Homes; North Carolina; On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Performance-based bonus

Pension contributions

28 days holiday + bank holidays

Training & Development

Cycle to work

Free parking

Job summary

MHS Homes is seeking a Customer Service Advisor to be the welcoming first point of contact for customers across phone, email, face-to-face and online. You will resolve queries on repairs, rent payments, tenancy questions and moving home with empathy and accuracy.

You will join a purpose-driven team focused on people and communities, with a strong emphasis on continuous learning, development, and delivering excellent service every day.

Qualifications

• Experience in a contact centre or customer-facing role.
• Strong listening and communication skills.
• Confidence with Microsoft Office and business systems.
• Patience, resilience and sensitivity to diverse customer needs.
• A commitment to continuous learning and improvement.

Responsibilities

• Handle high volumes of contact centre calls and digital enquiries.
• Resolve most issues at first point of contact with professionalism and empathy.
• Support customers with repairs, payments, tenancy advice and more.
• Share feedback and help to improve services.
• Encourage use of self-service and digital tools.
• Record all customer interactions clearly and respectfully.

Skills

Active listening

Communication

Microsoft Office

Empathy

Problem solving

Tools

Microsoft Office

Job description

MHS Homes is seeking a Customer Service Advisor to be the welcoming first point of contact for customers across phone, email, face-to-face and online. You will resolve queries on repairs, rent payments, tenancy questions and moving home with empathy and accuracy.

You will join a purpose-driven team focused on people and communities, with a strong emphasis on continuous learning, development, and delivering excellent service every day.