Compassionate Medical Equipment Customer Care Specialist

Hart Medical Equipment; Michigan; On-site; USD 32,000 - 42,000; Full time

Job summary

Hart Medical Equipment is seeking a customer service-oriented professional to be the first point of contact for customers. You will take orders, answer questions, handle complaints, and help troubleshoot issues while maintaining empathy and professionalism.

Responsibilities include assisting customers, coordinating service requests, maintaining records, and ensuring accurate documentation for billing and insurance purposes in a fast-paced home healthcare environment.

Qualifications

• High school diploma or GED is required.
• 6 months of relevant customer service experience preferred.

Responsibilities

• Greet customers and maintain a positive, empathetic and professional attitude.
• Engage in active listening with customers and resolve issues as needed.
• Assist all internal and external customers professionally.
• Verify patient information and documentation for services and orders.
• Coordinate service requests with Dispatch for prompt delivery.
• Maintain patient records and communicate with physicians as needed.
• Follow billing documentation requirements and Medicare/insurance processes.

Skills

Interpersonal skills

Customer service

Attention to detail

Data entry

Typing speed

Fast-paced environment

Education

High school Diploma/GED

Job description

Hart Medical Equipment is seeking a customer service-oriented professional to be the first point of contact for customers. You will take orders, answer questions, handle complaints, and help troubleshoot issues while maintaining empathy and professionalism.

Responsibilities include assisting customers, coordinating service requests, maintaining records, and ensuring accurate documentation for billing and insurance purposes in a fast-paced home healthcare environment.