Customer Service Advisor – Impactful & Fast-Paced

Sunbelt Rentals UK & Ireland; Dundee (OH); On-site; USD 33,000 - 43,000; Full time

Job summary

Sunbelt Rentals UK & Ireland is seeking a Customer Service Advisor to deliver best-in-class service to customers by phone, email, and website responses. You will develop product knowledge to upsell and manage orders from enquiry through post-hire feedback, building strong relationships with regular customers.

You’ll thrive in a fast-paced, operational environment, utilizing your initiative and teamwork to ensure accuracy and customer satisfaction, while supporting ongoing service improvements.

Qualifications

• Proven experience in a Customer Service role.
• Experience in the hire or construction industry is advantageous but not essential.
• Experience in developing and utilising product knowledge.

Responsibilities

• Deliver a best-in-class service to customers by telephone, email and website inquiries.
• Look for upselling opportunities using product knowledge to maximise value.
• Manage the customer journey from enquiry to post-hire feedback, building relationships with regular customers.

Skills

Customer service experience

Hire/construction industry

Product knowledge development

Communication & negotiation

Decision making & initiative

Team player

Adaptability

Continuous improvement

MS Office proficiency

Job description

Sunbelt Rentals UK & Ireland is seeking a Customer Service Advisor to deliver best-in-class service to customers by phone, email, and website responses. You will develop product knowledge to upsell and manage orders from enquiry through post-hire feedback, building strong relationships with regular customers.

You’ll thrive in a fast-paced, operational environment, utilizing your initiative and teamwork to ensure accuracy and customer satisfaction, while supporting ongoing service improvements.