Remote Customer Care Specialist

FindCore; United States; Remote; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Fully remote

Mon–Fri workweek

Supportive team

Job summary

FindCore is recruiting a Remote Customer Service Advisor to join from home. You will respond to enquiries by phone, email and online channels, providing clear product information and resolving queries with a professional and friendly approach.

The role offers fully remote working with consistent Monday–Friday hours. You will maintain accurate records, liaise with internal teams and help sustain high customer-service standards while working independently from home.

Qualifications

• Excellent verbal and written communication skills.
• Confident speaking with customers by telephone.
• Strong problem-solving and organisational skills.
• Professional, patient and approachable manner.
• Comfortable using Microsoft Office and customer-management systems.
• Able to work independently from home.
• Reliable internet connection and a suitable home-working environment.

Responsibilities

• Respond to customer enquiries by telephone, email and online channels.
• Provide clear and accurate information about products and services.
• Resolve customer queries and complaints professionally.
• Maintain accurate customer records and update internal systems.
• Process requests, orders and account updates.
• Liaise with internal teams to resolve customer issues.
• Follow up with customers when required.
• Help maintain consistently high customer-service standards.

Skills

Verbal communication

Written communication

Phone speaking

Problem solving

Organisational skills

Remote working

Home internet

MS Office

Tools

Microsoft Office

Job description

FindCore is recruiting a Remote Customer Service Advisor to join from home. You will respond to enquiries by phone, email and online channels, providing clear product information and resolving queries with a professional and friendly approach.

The role offers fully remote working with consistent Monday–Friday hours. You will maintain accurate records, liaise with internal teams and help sustain high customer-service standards while working independently from home.