Support Officer

MHS Homes; North Carolina; On-site; USD 32,000 - 43,000; Full time

Benefits offered by this job

Performance-based bonus

Pension contributions matched up to 6%

28 days holiday + bank holidays

Training & Development

Cycle to work scheme

Free parking

Two holiday homes access

Job summary

MHS Homes is seeking an empathetic and well-organised Support Officer to join our Supported Living team, covering two schemes. You will perform morning calls, conduct six-monthly risk assessments, update contacts and medical information, and support customers to maintain independence while coordinating with families and partner agencies.

The role requires adherence to MHS Homes policies, administration, and day-to-day management of the schemes, with involvement in wellbeing activities and

Qualifications

• Empathetic and well-organised individual with a strong team ethos.
• Ability to work quickly and accurately under pressure and adapt to changing situations.
• Experience with older people is desirable; floating support experience is helpful.
• Good communication with people from diverse backgrounds and ability to work independently as well as part of a team.

Responsibilities

• Carry out morning calls and six-monthly risk assessments for customers.
• Maintain up-to-date contact and medical information for customers.
• Provide support to help customers maintain independence and work with families and other agencies.
• Assist with administration and day-to-day management of the two supported living schemes.
• Participate in weekly coffee mornings and other activities to promote wellbeing.

Job description

We are looking for an empathetic and well-organised Support Officer to join our Supported Living team.

Working within the busy Supported Living team covering two supported living schemes. The role will include completing morning calls, 6 monthly risk assessments on our customers, their contact and medical updates, offering support to help them maintain independence. working with families and other agencies. attending weekly coffee mornings etc.

You will be expected to provide a service in line with mhs homes’ policies and procedure and fulfil the criteria of the Quality Assessment Framework for the Housing Related Support agenda, and be responsible for the administration and day to day management of the schemes.

About you:

• We’re looking for somebody who is highly motivated, hardworking and a strong team player
• You’ll need to be organised and efficient, be able to work quickly and accurately under pressure and be adaptable to changing and challenging roles - no two days are the same
• Experience of working with older people is desirable but not essential. Previous floating support experience would also be very helpful
• You’ll need to be able to communicate with people from all walks of life and be able to work on your own as well as be part of the team
• You must also have a full valid UK driving licence and ownership of a car is essential
• An enhanced level DBS check will be required, but this will be arranged by mhs homes

We offer:

• A performance based annual bonus + pension contributions matched up to 6%
• 28 days holiday + bank holidays and the option to buy/sell holiday
• Training & Development and opportunities for continuing professional development
• A great team of colleagues to work with
• Regular charitable events and a range of wellbeing activities
• Enhanced family leave policies
• A really competitive package of flexible employee benefits including a cycle to work scheme
• Free parking
• Access to two holiday homes (in Dorset and Norfolk)

At mhs homes we value equality, diversity and inclusion. We are wholeheartedly committed to the principle of equality of opportunity, both as an employer and as a provider of services. We positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.