Customer Care Agent — Flexible Hours & First-Call Resolution

CommunityCare HMO, Inc.; Tulsa (OK); On-site; USD 35,000 - 45,000; Full time

Job summary

A health services organization in Tulsa, OK is seeking a Customer Service Representative responsible for handling member inquiries and providing excellent service. The ideal candidate will have exceptional communication skills, experience in customer service, and the ability to work under pressure. This full-time position includes flexible hours and requires a high school diploma. Training opportunities will be provided.

Qualifications

• 1-year customer service experience with direct interactions with customers.
• Contact center or medical field experience preferred.
• Ability to read, comprehend, and explain health insurance benefits.

Responsibilities

• Process a high volume of incoming inquiries regarding multiple products.
• Achieve first call resolution by communicating accurate information.
• Resolve escalated customer issues received from various sources.

Skills

Exceptional telephone manner

Customer service skills

Active listening skills

Verbal communication

Written communication

Conflict resolution

Time management

Decision-making

Proficient in Microsoft Office

Bilingual skills

Education

High school diploma or equivalent

Job description

A health services organization in Tulsa, OK is seeking a Customer Service Representative responsible for handling member inquiries and providing excellent service. The ideal candidate will have exceptional communication skills, experience in customer service, and the ability to work under pressure. This full-time position includes flexible hours and requires a high school diploma. Training opportunities will be provided.