Customer Care Specialist: First-Call Resolution Expert

Vitality Group Inc.; Indianapolis (IN); On-site; USD 22,000 - 26,000; Full time

Benefits offered by this job

Medical, Dental & Vision plans

401(k) with company match

Company paid Life Insurance (Basic,Vol

Company paid Short Term & Long Term</n

Job summary

Vitality Group Inc. seeks a Customer Care Specialist to deliver excellent service by processing and directing submissions verbally and over the phone in a timely, accurate manner.

The role focuses on inbound member calls, first-call resolution, and educating customers about the Vitality program and navigation. Expected to manage multiple priorities, communicate clearly, and respond to inquiries efficiently.

Qualifications

• Effective communication skills.
• Strong organizational skills.
• Ability to manage multiple priorities.
• Customer-focused and responsive.
• High school diploma required.

Responsibilities

• Handle inbound member calls and provide over-the-phone support.
• Aim for first-call resolution.
• Direct inquiries to proper departments to prevent recurring issues.
• Escalate and resolve inquiries quickly.
• Educate customers on the Vitality program and website navigation.
• Track, analyze, and report process improvements.
• Document events and communicate with internal and external audiences.
• Perform additional duties as assigned.

Skills

Communication skills

Organizational skills

Prioritization

Customer focus

Education

High School Diploma

Job description

Vitality Group Inc. seeks a Customer Care Specialist to deliver excellent service by processing and directing submissions verbally and over the phone in a timely, accurate manner.

The role focuses on inbound member calls, first-call resolution, and educating customers about the Vitality program and navigation. Expected to manage multiple priorities, communicate clearly, and respond to inquiries efficiently.