Firmwide Administrative Operations Lead

Hall Booth Smith, P.C.; Atlanta (GA); On-site; USD 85,000 - 105,000; Full time

Job summary

Hall Booth Smith, P.C. is seeking an Administrative Support Manager to lead firmwide administrative operations for legal assistants, receptionists, and administrative staff. You will coordinate staffing, coverage, onboarding, and training while promoting engagement and retention across offices.

You will partner with the Director of Legal Operations to ensure consistent standards, provide performance coaching, and align administrative support with firm goals and client service expectations.

Qualifications

• No specific degree required; demonstrated mastery of law firm administrative support practices through education, training, and experience.
• Minimum of four years of law firm experience, including experience as a legal assistant or in a comparable legal support role.
• Experience in a multi-office or national law firm, providing initial training to administrative support personnel, or supporting litigation or insurance defense practices preferred.

Responsibilities

• Oversee legal assistant assignments across attorneys and legal teams to promote balanced workloads and advise the Director of Legal Operations on team placement and reassignments.
• Monitor workload and staffing needs by office and practice area and recommend changes when imbalances or service gaps arise.
• Coordinate temporary reassignment of work when a legal assistant is absent or a position is vacant.
• Coordinate onboarding and role-specific training for newly hired legal assistants, receptionists, and administrative assistants.
• Serve as a firmwide point of contact and advocate for legal assistants, receptionists, and administrative assistants.
• Address performance concerns early through coaching, clarification of expectations, training, and other support before formal corrective action.
• Manage the firmwide administrative support program while supervising partners and legal teams retain responsibility for daily work assignments.

Skills

Calendaring

Document management

Coaching

Relationship management

Organization

Training

Microsoft 365

Education

No degree required

Tools

iManage

Court e-filing

Job description

Hall Booth Smith, P.C. is seeking an Administrative Support Manager to lead firmwide administrative operations for legal assistants, receptionists, and administrative staff. You will coordinate staffing, coverage, onboarding, and training while promoting engagement and retention across offices.

You will partner with the Director of Legal Operations to ensure consistent standards, provide performance coaching, and align administrative support with firm goals and client service expectations.