Firearms Tech Support & Repairs Specialist

CMMG; Boonville (MO); On-site; USD 42,000 - 60,000; Full time

Job summary

CMMG, based in Missouri, is hiring a Tech Support (Firearms) professional to diagnose and repair firearms, ensuring safety and compliance. The role collaborates with Customer Service, Engineering, and Quality to improve product performance and customer satisfaction.

The position is full-time, on-site in Boonville, MO, with a Mon–Fri 7a–3:30p shift. Strong mechanical and firearms knowledge, plus data Entry into SAP/CRM, are essential.

Qualifications

• High school diploma or GED required.
• 1–3 years in technical support or a customer-facing role.
• Experience in manufacturing or production environments is a plus.

Responsibilities

• Diagnose and troubleshoot customer firearm concerns and provide remedies.
• Communicate technical findings and safety recommendations to customers via phone or email.
• Execute precision repairs to meet original factory specifications and safety standards.
• Provide detailed technical feedback on common failure points to prevent future issues.
• Process returns: inspection, disposition, and data entry for all products.
• Support receiving and shipping functions tied to returns.
• Enter and maintain warranty, repair, and order data in SAP/CRM systems.
• Track repair timelines and shipping expectations; convert finished goods into reusable components.
• Communicate product issues to Quality and Engineering; identify root causes.
• Participate in live fire testing after compliance training; assist with production/assembly as needed.

Skills

Firearms knowledge

Mechanical aptitude

Verbal communication

Written communication

Interpersonal skills

Attention to detail

Team collaboration

Education

High school diploma or GED

Tools

SAP

HubSpot

CRM/ERP systems

Microsoft Office

Job description

CMMG, based in Missouri, is hiring a Tech Support (Firearms) professional to diagnose and repair firearms, ensuring safety and compliance. The role collaborates with Customer Service, Engineering, and Quality to improve product performance and customer satisfaction.

The position is full-time, on-site in Boonville, MO, with a Mon–Fri 7a–3:30p shift. Strong mechanical and firearms knowledge, plus data Entry into SAP/CRM, are essential.