Firearms Industry Customer Support Specialist

CMMG; Boonville (MO); On-site; USD 36,000 - 52,000; Full time

Job summary

CMMG is seeking a Customer Service Associate in Boonville, MO for an onsite role within a fast-paced firearms manufacturing environment. You will handle inquiries, provide technical guidance, process RMAs, and ensure regulatory-compliant service, while delivering a seamless customer experience.

The ideal candidate has strong communication skills, attention to detail, and a proactive approach to learning about product lines and regulatory updates.

Qualifications

• High school diploma or GED.
• Strong verbal and written communication.
• Proficiency with computers and customer management systems.
• Ability to read and interpret safety rules, operating instructions, and procedure manuals.
• Strong organizational skills and ability to multitask.
• Ability to work independently and meet deadlines.
• Excellent phone presence and active listening skills.
• Strong technical aptitude.

Responsibilities

• Respond to customer inquiries via phone, email, and live chat.
• Provide basic troubleshooting and technical guidance related to firearms products.
• Issue and manage Return Merchandise Authorizations (RMAs) and coordinate warranty replacements.
• Maintain accurate customer records and documentation to ensure regulatory compliance.
• Stay informed about current products, services, and firearms industry trends.

Skills

Verbal communication

Written communication

Computer skills

Safety procedures

Multitasking

Organizational skills

Independent work

Phone skills

Technical aptitude

Education

High school diploma or GED

Tools

CRM systems

RMA systems

Job description

CMMG is seeking a Customer Service Associate in Boonville, MO for an onsite role within a fast-paced firearms manufacturing environment. You will handle inquiries, provide technical guidance, process RMAs, and ensure regulatory-compliant service, while delivering a seamless customer experience.

The ideal candidate has strong communication skills, attention to detail, and a proactive approach to learning about product lines and regulatory updates.