Firearms Dept Lead: Customer Experience & Compliance

Bass Pro Shops; Lehi (UT); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k Retirement Savings

Paid holidays

Paid vacation

Paid sick time

Job summary

Bass Pro Shops in Lehi, UT is seeking a Team Leader to guide associates in the firearms department, drive merchandising, pricing, and customer service, and coordinate daily tasks under the supervision of the Group Sales or Department Manager.

The role emphasizes leadership, safety, training, scheduling, and achieving departmental goals while maintaining compliance with ATF and state laws. You will develop teams, conduct product demonstrations, and deliver a legendary customer experience.

Qualifications

• High school diploma or equivalent required.
• 2 to 4 years of retail sales experience.
• Supervisor experience is a plus.

Responsibilities

• Lead department associates in merchandising, inventory, pricing, and customer service.
• Provide direction on safe firearm handling and compliance with laws.
• Assist in achieving sales, gross margin, inventory, and payroll goals.
• Schedule staff, coordinate training, and participate in performance reviews.
• Deliver a legendary customer experience and promote programs.

Skills

Customer service

Team leadership

Analytical skills

Office software

Education

High School Diploma or Equivalent

Tools

POS systems

Inventory management software

Excel

Word processing

Job description

Bass Pro Shops in Lehi, UT is seeking a Team Leader to guide associates in the firearms department, drive merchandising, pricing, and customer service, and coordinate daily tasks under the supervision of the Group Sales or Department Manager.

The role emphasizes leadership, safety, training, scheduling, and achieving departmental goals while maintaining compliance with ATF and state laws. You will develop teams, conduct product demonstrations, and deliver a legendary customer experience.