Firearms Department Lead & Customer Experience Champion

Bass Pro Outdoor World; Mesa (AZ); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Discounts on retail merchandise

Medical insurance

Dental coverage

Vision

Health Savings Account

Flexible Spending Account

401k Retirement Savings

Paid holidays

Paid vacation

Paid sick time

Bass Pro Cares Fund

Job summary

Bass Pro Outdoor World is seeking a Team Leader to direct daily department activities, supervise staff, and maintain merchandising standards. You will coordinate schedules, training, and performance feedback to ensure a high level of customer service and store standards.

Ideal candidates have 2–4 years in retail with supervisory experience and strong communication skills. The role emphasizes teamwork, product knowledge, and delivering a legendary shopping experience.

Qualifications

• 2–4 years of retail sales experience.
• Supervisory experience is a plus.
• Strong interpersonal and communication skills required.

Responsibilities

• Direct daily activities of department associates and merchandise presentation.
• Maintain plan-o-grams and execute merchandising directives.
• Assist in staffing, interviewing and training; schedule weekly workloads.
• Provide excellent customer service and resolve issues with customers and staff.

Skills

Retail Sales

Supervisory Experience

Interpersonal Skills

Business Communication

Education

High School Diploma

Tools

POS Systems

Inventory Software

Microsoft Excel

Job description

Bass Pro Outdoor World is seeking a Team Leader to direct daily department activities, supervise staff, and maintain merchandising standards. You will coordinate schedules, training, and performance feedback to ensure a high level of customer service and store standards.

Ideal candidates have 2–4 years in retail with supervisory experience and strong communication skills. The role emphasizes teamwork, product knowledge, and delivering a legendary shopping experience.