Firearms Retail Manager — Lead & Elevate Customer Experience

Bass Pro Shops; Allen (TX); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Health Savings Account (HSA)

Flexible Spending Account (FSA)

Voluntary benefits

401k Retirement Savings

Paid holidays

Paid vacation

Paid sick time

Bass Pro Cares Fund

Job summary

Bass Pro Shops is seeking a Retail Manager - Firearms to lead the firearms department, ensure ATF and legal compliance, and drive exceptional customer service. The role includes staff hiring, training, scheduling, and coaching to foster a productive team environment.

Responsibilities include managing merchandising, pricing, inventory, and adherence to safety standards, while collaborating with Gun Vault Specialists to maintain compliance and safety across operations.

Qualifications

• Minimum of 3–5 years in Retail Management that includes firearms safe handling practices.
• Skilled in the accurate ID of firearms and ammunition, as well as their classification and mechanical operation.
• Ability to interpret financial, legal, and technical information and to read and analyze reports.

Responsibilities

• Lead firearm compliance and customer experience standards in the Firearms department.
• Oversee merchandising and pricing of firearms as mandated by corporate policies.
• Manage staff selection, training, scheduling, performance and coaching to deliver service excellence.
• Ensure compliance with ATF, state, and federal laws and complete required forms (e.g., 4473).
• Provide a legendary customer experience by helping buyers identify needs and make informed decisions.
• Collaborate with Gun Vault Specialist Team to ensure regulatory adherence and safety.

Skills

Customer service

Leadership

ATF compliance

Staff development

Sales leadership

Merchandise presentation

Problem solving

Cash/discount knowledge

Education

High School Diploma or Equivalent

Tools

PC-based word processing

Spreadsheets

POS systems

Inventory management systems

Job description

Bass Pro Shops is seeking a Retail Manager - Firearms to lead the firearms department, ensure ATF and legal compliance, and drive exceptional customer service. The role includes staff hiring, training, scheduling, and coaching to foster a productive team environment.

Responsibilities include managing merchandising, pricing, inventory, and adherence to safety standards, while collaborating with Gun Vault Specialists to maintain compliance and safety across operations.