Firearms Customer Service Associate

Scheels; Saint Cloud (MN); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Employee Stock Ownership Plan (ESOP)

401(k) with Roth options

associate discounts

health coverage including medical, HSA

accident and hospital indemnity

Employee Assistance Program

paid time off

holiday pay

maternity leave

bereavement leave

Job summary

Scheels in St. Cloud, MN seeks a Gun Customer Service associate to create a welcoming environment, greet customers, and process transactions in compliance with ATF guidelines. Must be 21+, with a focus on personalized service and promoting Scheels Visa.

The role includes assisting with firearm background checks and handling returns, while upholding Scheels’ ownership values and commitment to customer experience.

Qualifications

• High school diploma or GED, and/or 1–3 months cashiering experience.
• Must be at least 21 years old due to firearm compliance.
• Ability to sit/stand, bend, and lift up to 100 lbs as needed.
• Excellent customer service and ability to explain Scheels Visa benefits.

Responsibilities

• Greet customers upon entry and exit.
• Engage customers with conversation and provide personalized service, promoting the digital receipt program.
• Scan items accurately and ensure all merchandise is rung and paid for before checkout.
• Promote Scheels Visa and clearly explain benefits; thank customers at transaction end.
• Assist with firearm background checks and firearm-related processing.

Skills

Customer service

Cashier experience

Communication

Education

High school diploma or GED

Job description

Scheels in St. Cloud, MN seeks a Gun Customer Service associate to create a welcoming environment, greet customers, and process transactions in compliance with ATF guidelines. Must be 21+, with a focus on personalized service and promoting Scheels Visa.

The role includes assisting with firearm background checks and handling returns, while upholding Scheels’ ownership values and commitment to customer experience.