Firearms Customer Service Specialist

Scheels; Wauwatosa (WI); Hybrid; USD 28,000 - 33,000; Full time

Benefits offered by this job

ESOP

401(k) with Roth options

Associate discounts

Health coverage including medical, HSA

Dental

Vision

Paid time off

Holiday pay

Maternity leave

Bereavement leave

Employee Assistance Program

Job summary

Scheels in Wauwatosa is hiring for a Gun Customer Service associate. The role greets customers, processes transactions, and ensures compliance with ATF laws. You will assist with firearm-related transactions and Gun Room upkeep, delivering friendly, accurate service.

Starting wage is $20/hour, with required evenings, weekends, and holiday shifts. A high school diploma or GED and 1–3 months cashiering experience are preferred.

Qualifications

• High school diploma or GED required.
• 1–3 months cashiering experience preferred.
• Must be at least 21 years old due to firearms compliance.
• Be available for evenings, weekends and holidays.

Responsibilities

• Greet customers with a smile and provide friendly service
• Engage customers to enhance their experience and promote the digital receipt program
• Scan items accurately and ensure proper rung and payment
• Bag purchases carefully and efficiently
• Promote Scheels Visa card and explain benefits
• Conclude transactions with a courteous thank-you
• Process firearm returns/exchanges and complete background checks
• Assist with Gun Room housekeeping and ATF compliance
• Follow technology-based firearm transaction procedures and perform other duties

Skills

Customer service

Cashiering

Communication

Attention to detail

ATF compliance

Education

High school diploma or GED

Tools

POS system

Job description

Scheels in Wauwatosa is hiring for a Gun Customer Service associate. The role greets customers, processes transactions, and ensures compliance with ATF laws. You will assist with firearm-related transactions and Gun Room upkeep, delivering friendly, accurate service.

Starting wage is $20/hour, with required evenings, weekends, and holiday shifts. A high school diploma or GED and 1–3 months cashiering experience are preferred.