Firearm Customer Service-Part Time Daytime

Scheels Sports; Appleton (WI); On-site; USD 22,000 - 25,000; Part time

Job summary

Scheels All Sports, Inc. is seeking a Firearm Customer Service associate for daytime, part-time work in Appleton, WI. You will greet customers, assist with firearm-related purchases, and ensure accurate transactions in compliance with ATF guidelines and age requirements.

The role emphasizes friendly, helpful service and adherence to Scheels employee ownership values, focusing on teamwork, integrity, and a personalized customer experience. Candidates must be at least 21 years old.

Qualifications

• Greet customers with a friendly, welcoming demeanor.
• Accurately process transactions and ensure proper rung for all items.

Responsibilities

• Greet all customers with a smile when entering the store and exiting.
• Engage customers with conversation while providing personalized service and supporting the digital receipt program.
• Accurately scan every item to ensure it is properly rung and paid for before the customer leaves.

Skills

Customer service

Job description

Firearm Customer Service-Part Time Daytime

Job Category: Customer Service

Requisition Number: HARDL011857

• Posted : September 4, 2026
• Part-Time
• Rate : $17 USD per hour

Locations

Showing 1 location

Description

Scheels Company Goals:

We strive to be the best retailer in the USA in the eyes and minds of our customers, associates, and business partners.

Overview

Gun Customer Service associates are responsible for creating a welcoming environment by greeting customers, accurately processing transactions while following all ATF federal laws and guidelines. This role provides friendly, helpful service that ensures customers leave with a positive impression of Scheels.

This role requires all associates to be at least 21 years of age due to compliance requirements for processing firearms.

What We Commit To - Our Employee Ownership Values

As an employee-owner, you're expected to actively contribute to a culture that thrives on:

• Delivering a Personalized WOW Customer Experience
• Every customer interaction is an opportunity to exceed expectations
• We focus on making every visit memorable, personalized, and impactful
• Having a Team-First, Winning Mentality
• We succeed together by supporting one another and celebrating team wins
• Collaboration and unity drive our performance and customer experience
• Learning and Adapting to Constant Change
• We embrace growth, innovation, and feedback
• Change is not a barrier-it’s a catalyst for improvement and excellence
• Taking Pride in Our Work and Thinking Like Owners
• Every task matters, and we take full responsibility for the results
• Ownership means accountability, care, and drive to go above and beyond
• Expecting Honesty and Integrity in All That We Do
• Trust is the foundation of our relationships-with customers and with each other
• We act with transparency, fairness, and respect at all times

Responsibilities

• Greet all customers with a smile when entering and exiting the store
• Enhance the customer experience by engaging in conversation while providing personalized service and consistently meeting the goals of the digital receipt program
• Accurately scan every item customers are purchasing, ensuring all merchandise is properly rung through and paid for before the customer leaves the store