Firearm Customer Service Specialist (21+) with ESOP Perks

Scheels; The Colony (TX); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Employee Stock Ownership Plan (ESOP)

401(k) with Roth options

Employee discounts

Health coverage: medical, HSA, dental,

Vision insurance

Accident and hospital indemnity

Employee Assistance Program

Paid time off, holiday pay, maternity/

Bereavement leave

Job summary

Scheels in The Colony is seeking a Gun Customer Service Associate to greet customers, process transactions, and assist with firearm-related services. The role requires compliance with ATF laws and background checks and offers comprehensive benefits to employee-owners.

You will help promote Scheels Visa, handle returns for firearm purchases, and support Gun Room operations, ensuring a welcoming, secure shopping experience for every guest.

Qualifications

• High school diploma or GED required.
• 1–3 months cashiering experience preferred.
• Able to comply with ATF firearm laws and background checks.

Responsibilities

• Greet customers with a smile and offer friendly, personalized service.
• Engage customers and support the digital receipt program.
• Accurately scan items and ensure proper rung and payment.
• Bag purchases carefully and efficiently.
• Promote the Scheels Visa card and explain benefits.
• Close transactions with a courteous "thank you" to customers.
• Process firearm-related returns and exchanges and complete firearm background checks.
• Assist with Gun Room housekeeping and maintain orderly displays.
• Adhere to all ATF laws and guidelines for firearm transactions.
• Ability to perform technology-based processes for firearm transactions.
• Perform other duties as assigned.

Skills

Greet customers

Process transactions

Customer service

Firearm background checks knowledge

Promote Scheels Visa

ATF compliance awareness

Education

High school diploma or GED

Tools

POS system

Job description

Scheels in The Colony is seeking a Gun Customer Service Associate to greet customers, process transactions, and assist with firearm-related services. The role requires compliance with ATF laws and background checks and offers comprehensive benefits to employee-owners.

You will help promote Scheels Visa, handle returns for firearm purchases, and support Gun Room operations, ensuring a welcoming, secure shopping experience for every guest.