Part Time Gun Customer Service

Scheels Sports; Saint Cloud (MN); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Employee Stock Ownership Plan (ESOP)

401(k) with Roth options

associate discounts

health coverage including medical, HSA

accident and hospital indemnity

Employee Assistance Program

paid time off

holiday pay

maternity leave

bereavement leave

Job summary

Scheels in St. Cloud, MN seeks a Gun Customer Service associate to create a welcoming environment, greet customers, and process transactions in compliance with ATF guidelines. Must be 21+, with a focus on personalized service and promoting Scheels Visa.

The role includes assisting with firearm background checks and handling returns, while upholding Scheels’ ownership values and commitment to customer experience.

Qualifications

• High school diploma or GED, and/or 1–3 months cashiering experience.
• Must be at least 21 years old due to firearm compliance.
• Ability to sit/stand, bend, and lift up to 100 lbs as needed.
• Excellent customer service and ability to explain Scheels Visa benefits.

Responsibilities

• Greet customers upon entry and exit.
• Engage customers with conversation and provide personalized service, promoting the digital receipt program.
• Scan items accurately and ensure all merchandise is rung and paid for before checkout.
• Promote Scheels Visa and clearly explain benefits; thank customers at transaction end.
• Assist with firearm background checks and firearm-related processing.

Skills

Customer service

Cashier experience

Communication

Education

High school diploma or GED

Job description

St. Cloud Scheels
30 N Waite Ave STE 94
St. Cloud, MN 56301, USA

Description

Scheels Company Goals:

We strive to be the best retailer in the USA in the eyes and minds of our customers, associates, and business partners.

Overview:

Gun Customer Service associates are responsible for creating a welcoming environment by greeting customers, accurately processing transactions while following all ATF federal laws and guidelines. This role provides friendly, helpful service that ensures customers leave with a positive impression of Scheels.

This role requires all associates to be at least 21 years of age due to compliance requirements for processing firearms.

What We Commit To – Our Employee Ownership Values

As an employee-owner, you’re expected to actively contribute to a culture that thrives on:

• Delivering a Personalized WOW Customer Experience
• Every customer interaction is an opportunity to exceed expectations
• We focus on making every visit memorable, personalized, and impactful
• Having a Team-First, Winning Mentality
• We succeed together by supporting one another and celebrating team wins
• Collaboration and unity drive our performance and customer experience
• Learning and Adapting to Constant Change
• We embrace growth, innovation, and feedback
• Change is not a barrier–it’s a catalyst for improvement and excellence
• Taking Pride in Our Work and Thinking Like Owners
• Every task matters, and we take full responsibility for the results
• Ownership means accountability, care, and drive to go above and beyond
• Expecting Honesty and Integrity in All That We Do
• Trust is the foundation of our relationships–with customers and with each other
• We act with transparency, fairness, and respect at all times

Responsibilities:

• Greet all customers with a smile when entering and exiting the store
• Enhance the customer experience by engaging in conversation while providing personalized service and consistently meeting the goals of the digital receipt program
• Accurately scan every item customers are purchasing, ensuring all merchandise is properly rung through and paid for before the customer leaves the store
• Treat merchandise with care, and bag purchases carefully and efficiently
• Promote the Scheels Visa card and clearly explain all benefits
• End each transaction by saying “thank you” to every customer
• Process returns and exchanges for firearm purchases
• Complete firearm background checks...

Education & Experience:

The ideal candidate will have a high school diploma or general education degree (GED), and/or 1-3 months of cashiering experience

Physical Requirements/Lifting Requirements:

Must be able to sit, stand, bend at the waist, climb, stoop, kneel, crouch, reach, walk, push/pull, lift, talk, and hear with or without reasonable accommodation.

Heavy work – Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects

Scheels cares about the health and safety of our Associates. Associates are expected to follow all safety procedures and perform their job duties in a fashion that minimizes the risk of injury.

• Employee Stock Ownership Plan (ESOP)
• 401(k) with Roth options
• associate discounts
• full health coverage—including medical, HSA, dental, and vision
• accident and hospital indemnity insurance
• Employee Assistance Program
• paid time off
• holiday pay
• maternity leave
• bereavement leave
• Note: Additional leave benefits may apply based on your state of employment.

Learn more about what it means to be an owner at SCHEELS on our Careers Page .

EQUAL EMPLOYMENT OPPORTUNITY

Scheels is an equal employment opportunity employer providing equal employment opportunities to individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Scheels will provide reasonable accommodations for qualified individuals when appropriate.

EQUAL OPPORTUNITY EMPLOYER
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.