Fire Suppression Service Technician

Johnson Controls, Inc.; Livermore (CA); On-site; USD 45,460 - 61,992; Full time

Benefits offered by this job

Paid vacation

Holidays

Sick leave

401K

Medical insurance

Dental plan

Vision care

Training programs

Team environment

Job summary

Johnson Controls, Inc. in Livermore, CA is seeking a Fire Suppression Service Technician 4 to perform diagnostics, repair, and testing of fire sprinkler and suppression systems at customer sites.

You will read blueprints, coordinate with customers, and support on-call rotations; the role includes servicing portable extinguishers and kitchen hood systems, with training opportunities and a strong safety culture.

Qualifications

• Excellent communication and organizational skills.
• Outstanding customer-facing service and problem-solving skills.
• PC skills including Microsoft Windows, Excel, Word, and Outlook.
• FEL-A certification.

Responsibilities

• Diagnostics and repair of fire sprinkler and suppression systems; inspection and testing.
• Documentation and reporting; safety and compliance.
• Customer communication and coordination during service calls.
• O&M field labor support and system installations as needed.

Skills

Communication

Customer service

Problem solving

PC skills

Education

FEL-A certification

Tools

Windows

Excel

Word

Outlook

Job description

Fire Suppression Service Technician 4

Benefits

• Competitive salary and commission/bonus plan
• Paid vacation, holidays, sick time
• Comprehensive benefits package including 401K, medical, dental, and vision care (available day one)
• Extensive product and on-the-job/cross training opportunities
• Encouraging and collaborative team environment
• Dedication to safety through Zero Harm policy
• Company vehicle (as applicable), tools and equipment to complete all jobs
• Scheduling and management support
• Employee discount programs (The Loop by Perk Spot)

Responsibilities

Perform direct field labor work under guidance from Team Leaders and Managers. Responsibilities include diagnostics and repair, inspection and testing of fire sprinkler and suppression systems, intermediate repair and maintenance, safety and compliance, documentation and reporting, and customer communication and coordination. Involves O&M field labor support when necessary.

Perform service and repairs on portable fire extinguishers, kitchen hood systems, suppression gas systems, and other related building system products at customer sites. Troubleshoot and install equipment from manufacturers such as Simplex and ANSUL. Read and interpret blueprints, diagrams, submittals, specifications, software/systems programs, schematics, and operational product manuals. Manage daily service calls, customer activity, and program system products. Work with clean agent systems, dry chemical systems, and special hazards.

Typical Tasks

• Assist customers with all questions and concerns in a timely and professional manner.
• Participate in an on-call rotation for emergency service.
• Perform inspections of suppression gas systems based on contract requirements.
• Inspect customer systems.
• Use smart phone and equipment.
• May include government work.

Requirements

• Excellent communication and organizational skills.
• Outstanding customer-facing service and problem-solving skills.
• PC skills including Microsoft Windows, Excel, Word, and Outlook.
• FEL-A certification.

Preferred Qualifications

• Manufacturer certifications (ANSUL, KiddiePyroChem).
• RMEI and preferred multi-license.
• Valid U.S. driver’s license.

Hiring Hourly Range

$32.60 - $44.81 (Hourly rate to be determined by education, experience, knowledge, skills, and abilities, internal equity, and market data). This position includes a competitive benefits package.