Fire Sprinkler Service Manager: Lead & Grow Territory

Johnson Controls; Charlotte (NC); On-site; USD 88,000 - 115,000; Full time

Benefits offered by this job

Company vehicle

Health benefits from day one

401(k) plan

Paid vacation and holidays

Job summary

Johnson Controls is seeking a Fire Sprinkler Service Supervisor to lead a high-performing team across water-based sprinkler systems. You will manage service delivery, safety, and customer relationships while meeting financial targets.

The role requires extensive hands-on field leadership, strong communication, and the ability to drive growth across service segments. A company vehicle and comprehensive benefits support day-to-day work.

Qualifications

• 7+ years of experience with water-based fire sprinkler systems (wet, dry, pre-action).
• 3–5 years of supervisory experience with revenue and margin responsibility.
• NICET Level II in Water-Based Systems or higher.

Responsibilities

• Manage Sprinkler Department to a financial plan, including operating expenses, labor, inventory, capital, and AR/collections.
• Own departmental P&L performance, including revenue growth and margins.
• Implement plans and processes to support corporate goals and expand market potential within service segments.
• Drive new service bookings and grow business within existing accounts.
• Build and maintain strong customer relationships through service delivery and contract fulfillment.
• Ensure safety programs and EH&S policies are followed and documented.

Skills

Water-based systems

Leadership

Communication

Safety compliance

Team building

Education

NICET Level II in Water-Based Systems

Bachelor’s degree or equivalent

Tools

CRM systems

Excel

Mobile technology

Job description

Johnson Controls is seeking a Fire Sprinkler Service Supervisor to lead a high-performing team across water-based sprinkler systems. You will manage service delivery, safety, and customer relationships while meeting financial targets.

The role requires extensive hands-on field leadership, strong communication, and the ability to drive growth across service segments. A company vehicle and comprehensive benefits support day-to-day work.