Fire Sprinkler Service Manager - Growth & Leadership

Johnson Controls, Inc.; Charlotte (NC); On-site; USD 88,000 - 115,000; Full time

Benefits offered by this job

Company vehicle

Bonus plan

Paid time off

401(k) benefits

On-the-job training

Collaborative culture

Job summary

Johnson Controls, Inc. seeks a Fire Sprinkler Service Supervisor to lead the Sprinkler Service Department across an assigned territory in Charlotte, NC.

You will drive safety, customer satisfaction, and financial performance while guiding technicians and support staff in high-quality service delivery of water-based fire protection systems. You will manage budgets, coordinate with dispatch, review blueprints, and ensure compliance with company policies.

Qualifications

• Minimum 7 years of experience with water-based fire sprinkler systems.
• Minimum 3–5 years of supervisory or management experience with revenue and margin responsibility.
• NICET Level II in Water-Based Systems or higher.
• Strong leadership, organizational, and team-building skills.
• Excellent verbal and written communication abilities.
• Ability to multitask, prioritize, and meet deadlines in a fast-paced environment.
• Customer-focused mindset with experience in high-volume service environments.

Responsibilities

• Manage Sprinkler Department to a financial plan, including expenses, labor, inventory, and accounts receivable/collections.
• Own departmental P&L, revenue growth, margins, and profitability.
• Drive service bookings and grow business within existing accounts.
• Lead technicians and support staff to a high-performing team.
• Coordinate schedule changes with dispatch and management.
• Review construction blueprints and specs to support job execution and compliance.
• Ensure safety training and EH&S policies are followed.

Skills

Leadership

Communication

Team-building

Multitasking

Customer-focused

Education

NICET Level II in Water-Based Systems

Tools

CRM systems

Microsoft Office

Job description

Johnson Controls, Inc. seeks a Fire Sprinkler Service Supervisor to lead the Sprinkler Service Department across an assigned territory in Charlotte, NC.

You will drive safety, customer satisfaction, and financial performance while guiding technicians and support staff in high-quality service delivery of water-based fire protection systems. You will manage budgets, coordinate with dispatch, review blueprints, and ensure compliance with company policies.