Fire Service Team Lead: Field Operations

Johnson Controls, Inc.; Indianapolis (IN); On-site; USD 76,000 - 105,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with company match

Paid time off and holidays

Career development opportunities

Job summary

Johnson Controls, Inc. is seeking a Fire Service Supervisor in the Indianapolis, IN area to lead a field team of service technicians delivering timely, high-quality service.

The role blends people leadership, dispatch support, customer engagement, and operational oversight to drive service performance and profitability. The position requires a high school diploma, 2+ years in field leadership, strong mechanical/electrical aptitude, and travel to local customer sites.

Qualifications

• High school diploma or equivalent.
• Minimum 2 years of leadership experience in field service, maintenance, or a related industry, or demonstrated leadership experience within a technical environment.
• Strong mechanical and electrical aptitude.
• Excellent communication, coaching, negotiation, and conflict resolution skills.
• Ability to manage multiple priorities in a fast-paced, customer-focused environment.
• Proficiency with scheduling systems, data reporting, and basic analytics tools.
• Valid driver’s license with a clean driving record and the ability to travel locally to customer sites across the Indianapolis, IN area.
• Ability to work in field environments including customer sites, plants, and service locations.
• Ability to lift up to 50 pounds and perform physical tasks such as bending, climbing, and squatting.

Responsibilities

• Lead, coach, and develop a team of field service technicians through goal setting, regular 1:1s, performance reviews, training, and mentorship.
• Plan, prioritize, and dispatch service calls to support on-time arrival and first-time fix performance in partnership with service coordinators and schedulers.
• Build strong customer relationships, respond to service needs, and identify opportunities to grow service business.
• Promote a strong safety culture through safety training, job hazard analysis, incident investigation, and adherence to company policies.
• Monitor service metrics such as response time, first-time fix rate, backlog, and on-time completion, then implement continuous improvement actions.
• Ensure the accuracy and quality of service documentation, work orders, and reporting, including parts usage and warranty alignment.
• Manage resources to improve efficiency, reduce costs, and support service profitability, including assistance with quoting and pricing as needed.
• Collaborate with sales, installation, engineering, and operations teams to resolve escalations and deliver a seamless customer experience.
• Support hiring, onboarding, and development of technicians to build a strong talent pipeline.
• Maintain compliance with company, regulatory, and environmental standards while supporting service delivery across the Louisville area.

Skills

Leadership

Mechanical Aptitude

Electrical Aptitude

Communication

Scheduling tools

Travel locally

Education

High school diploma or equivalent

Technical degree / certifications (Nice to Have)

Tools

Scheduling systems

Data reporting tools

Analytics tools

Job description

Johnson Controls, Inc. is seeking a Fire Service Supervisor in the Indianapolis, IN area to lead a field team of service technicians delivering timely, high-quality service.

The role blends people leadership, dispatch support, customer engagement, and operational oversight to drive service performance and profitability. The position requires a high school diploma, 2+ years in field leadership, strong mechanical/electrical aptitude, and travel to local customer sites.