Fire Service Supervisor

YDU JC Air Cond & Ref Inc.- Dubai; Indianapolis (IN); On-site; USD 76,000 - 105,000; Full time

Benefits offered by this job

Medical benefits

401(k) match

Paid time off

Career development

Safety training

Job summary

Johnson Controls is seeking a Fire Service Supervisor to lead a field team of technicians across the Indianapolis area. You will oversee scheduling, dispatch, customer engagement, and operational oversight to drive service performance and growth.

You will coach, mentor, and develop staff while maintaining safety and meeting service commitments. Expect field-based work, cross-functional collaboration, and focus on quality and profitability.

Qualifications

• High school diploma or equivalent.
• Minimum 2 years of leadership experience in field service, maintenance, or a technical environment.
• Strong mechanical and electrical aptitude.
• Excellent communication, coaching, negotiation, and conflict resolution skills.
• Ability to manage multiple priorities in a fast-paced, customer-focused environment.
• Proficiency with scheduling systems, data reporting, and basic analytics tools.
• Valid driver’s license with a clean driving record and ability to travel locally.
• Ability to work in field environments including customer sites and plants.
• Ability to lift up to 50 pounds and perform physical tasks.

Responsibilities

• Lead, coach, and develop a team of field service technicians with performance reviews and mentorship.
• Plan, prioritize, and dispatch service calls to ensure on-time arrival and first-time fix.
• Build strong customer relationships and identify opportunities to grow service business.
• Promote safety culture through training, analysis, and policy adherence.
• Monitor service metrics and drive continuous improvement actions.
• Ensure accuracy of service documentation and reporting including parts usage.
• Manage resources to improve efficiency, reduce costs, and support profitability.
• Collaborate with sales, installation, engineering, and operations to resolve escalations.
• Support hiring, onboarding, and development of technicians.

Skills

Leadership

Communication

Problem-solving

Customer focus

Time management

Education

High school diploma or equivalent

Tools

Scheduling systems

Data reporting

Basic analytics tools

Job description

About Us Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education. For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward. Fire Service Supervisor Johnson Controls is a global leader focused on smart, healthy, and sustainable buildings. In this role, you will help deliver reliable fire service solutions, strengthen customer relationships, and support a team committed to safety, quality, and operational excellence across the Indianapolis, IN area.

Role Overview

We are seeking a motivated Fire Service Supervisor to lead a field team of service technicians delivering timely, high-quality service to customers. This role combines people leadership, scheduling and dispatch support, customer engagement, and operational oversight to help drive service performance, service revenue growth, and a strong safety culture.

Key Responsibilities

• Lead, coach, and develop a team of field service technicians through goal setting, regular 1:1s, performance reviews, training, and mentorship.
• Plan, prioritize, and dispatch service calls to support on-time arrival and first-time fix performance in partnership with service coordinators and schedulers.
• Build strong customer relationships, respond to service needs, and identify opportunities to grow service business.
• Promote a strong safety culture through safety training, job hazard analysis, incident investigation, and adherence to company policies.
• Monitor service metrics such as response time, first-time fix rate, backlog, and on-time completion, then implement continuous improvement actions.
• Ensure the accuracy and quality of service documentation, work orders, and reporting, including parts usage and warranty alignment.
• Manage resources to improve efficiency, reduce costs, and support service profitability, including assistance with quoting and pricing as needed.
• Collaborate with sales, installation, engineering, and operations teams to resolve escalations and deliver a seamless customer experience.
• Support hiring, onboarding, and development of technicians to build a strong talent pipeline.
• Maintain compliance with company, regulatory, and environmental standards while supporting service delivery across the Louisville area.

How You Will Do It

Own service outcomes with accountability, safety, and integrity while setting clear expectations for your team and following through on commitments. Stay close to the work and remove obstacles for customers by actively planning routes, balancing workloads, and supporting technicians in the field. Use performance data and honest feedback to improve every day, turning service metrics and job findings into practical actions. Win as one team by partnering closely with coordinators, sales, installation, engineering, operations, and technicians to solve problems quickly. Spend time in the field with customer sites, service locations, and plants to reinforce standards, coach performance, and support audits. Use scheduling systems, reporting tools, and basic analytics to track workload, productivity, and service outcomes. Lead with a customer-focused mindset that balances quality, responsiveness, efficiency, and profitability.

Qualifications

• High school diploma or equivalent.
• Minimum 2 years of leadership experience in field service, maintenance, or a related industry, or demonstrated leadership experience within a technical environment.
• Strong mechanical and electrical aptitude.
• Excellent communication, coaching, negotiation, and conflict resolution skills.
• Ability to manage multiple priorities in a fast-paced, customer-focused environment.
• Proficiency with scheduling systems, data reporting, and basic analytics tools.
• Valid driver’s license with a clean driving record and the ability to travel locally to customer sites across the Indianapolis, IN area.
• Ability to work in field environments including customer sites, plants, and service locations.
• Ability to lift up to 50 pounds and perform physical tasks such as bending, climbing, and squatting.

Nice to Have

• Technical degree, certifications, or relevant college coursework.
• NICET, Kentucky certifications, or other industry credentials.
• Experience supporting hiring, onboarding, or technician development in a service environment.

Why Join Us

• Competitive benefits package including medical, dental, and vision coverage.
• 401(k) with company match.
• Paid time off and company holidays.
• Career development and advancement opportunities.
• Ongoing safety training and employee-focused programs.
• A collaborative culture focused on teamwork, safety, and customer success.
• Exposure to diverse technologies and service environments.

HIRING SALARY RANGE: $76,100-104,600k (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This role offers a competitive Bonus plan that will take into account individual, group, and corporate performance. This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile.

To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.

Johnson Controls: Enhancing the Intelligence of Buildings Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.