Fire & Life Safety Field Service Supervisor

YDU JC Air Cond & Ref Inc.- Dubai; West Columbia (SC); On-site; USD 76,000 - 100,000; Full time

Benefits offered by this job

Competitive salary

15 days paid vacation

Comprehensive benefits: 401K, medical,

On-the-job training and cross-training

Vehicle provided

Zero Harm safety policy

Job summary

Johnson Controls International plc is seeking a Service Supervisor to oversee the daily activities of servicing Fire/Life Safety equipment, supervise field team, and coordinate with local stakeholders. Travel to visit customers.

The role emphasizes safety compliance, revenue growth, customer satisfaction, and productivity improvements, with a competitive salary and comprehensive benefits.

Qualifications

• Supervisory/leadership abilities including training, team building, presentation and negotiation skills.
• Bachelor’s Degree, preferably in an Electrical Engineering Discipline or equivalent experience.
• Minimum of 5-10 years’ experience in an integrated systems sales/service environment.
• Must have a valid driver’s license and a driving record that meets company requirements.
• Must be able to pass all company required background checks.
• Developing Direct Reports & Others
• Ability to work a full-time schedule

Responsibilities

• The Service Supervisor will oversee the daily activities of servicing our customer's Fire/Life Safety equipment needs, supervise field team and oversee stakeholders in the local area.
• Instruct and train all new and existing technicians and inspectors.
• Travel to visit our customers.
• Safety Compliance: Ensure that all employees comply with corporate safety programs.
• Revenue responsibility: Including implementing plans, programs and processes designed to meet and exceed corporate goals and objectives as well as maximizing market potential of the service including new bookings (sales), revenue and profitability.
• Customer Satisfaction: Responsible for maintaining effective customer communications along with building solid customer relationships from initial contact through order acquisition, delivery, installation and service.
• Productivity Improvement: Ensure that fair and effective performance measurements are assigned and that employees and stakeholders are motivated to achieve and/or exceed their assigned goals and objectives utilizing management tools and practices.

Skills

Supervisory leadership

Team building

Presentation skills

Negotiation skills

Customer relationship management

Education

Bachelor’s Degree in Electrical Engineering or related field

Job description

Johnson Controls International plc is seeking a Service Supervisor to oversee the daily activities of servicing Fire/Life Safety equipment, supervise field team, and coordinate with local stakeholders. Travel to visit customers.

The role emphasizes safety compliance, revenue growth, customer satisfaction, and productivity improvements, with a competitive salary and comprehensive benefits.