HVAC Controls Field Operations Lead

Johnson Controls, Inc.; Indianapolis (IN); On-site; USD 55,000 - 77,000; Full time

Benefits offered by this job

Competitive benefits package

Job summary

Johnson Controls, Inc. is seeking an HVAC Controls Systems Technician Team Leader in the Indianapolis area to oversee field technician activities and route planning. You will balance customer satisfaction, safety, and financial goals while guiding service delivery and operations.

The role requires five years of HVAC operations experience and three years in management, with strong leadership and cross-functional coordination skills; Metasys experience is a plus. Competitive benefits included.

Qualifications

• Bachelor's degree in Engineering or Business or equivalent experience.
• Five years of progressive operational HVAC services experience.
• Three years in a management role with responsibility for others' productivity and development.
• Experience supervising teams and supporting customer-facing service operations.
• Strong communication, coaching, and cross-functional coordination skills.

Responsibilities

• Oversee day-to-day activities of the field technician team and plan monthly technician routes.
• Analyze team performance and recommend changes to improve profitability, safety, and client satisfaction.
• Supervise assigned teams and ensure developmental plans are in place.
• Coordinate the team's work with sales to support opportunities, including installation opportunities.
• Ensure serviced account portfolios achieve growth, proper profit levels, and customer satisfaction.
• Implement plans to comply with HVAC standards and monitor performance against expectations.
• Drive service and installation review meetings, including bids and estimates accuracy.
• Recruit, hire, and retain operational staff while supporting performance reviews and development plans.
• Use workforce management tools and resource deployment practices for effective execution.
• Perform other managerial responsibilities related to business plans, account management, and customer satisfaction.

Skills

Leadership

Team supervision

Operations management

HVAC systems

Cross-functional coordination

Education

Bachelor's degree in Engineering or Business

Tools

Johnson Controls Metasys

Job description

Johnson Controls, Inc. is seeking an HVAC Controls Systems Technician Team Leader in the Indianapolis area to oversee field technician activities and route planning. You will balance customer satisfaction, safety, and financial goals while guiding service delivery and operations.

The role requires five years of HVAC operations experience and three years in management, with strong leadership and cross-functional coordination skills; Metasys experience is a plus. Competitive benefits included.