Fire Repair Scheduling Coordinator II

Johnson Controls; Orlando (FL); On-site; USD 32,000 - 47,000; Full time

Benefits offered by this job

Competitive benefits package

Job summary

Johnson Controls is seeking a dedicated Scheduler in Orlando, FL to plan and optimize service work. You will create technician schedules using an AI scheduling platform, resolve scheduling issues, and ensure customer commitments are met with timely updates.

Responsibilities include prioritizing backorders, coordinating with field teams, and providing clear status to customers. Strong communication, organization, and Excel skills are essential in a fast-paced environment.

Qualifications

• 2 years customer service experience required.
• Excellent written and verbal communication skills.
• Strong organizational and time-management abilities.
• Experience coordinating/scheduling in a service-related industry is preferred.
• Intermediate Excel skills required.

Responsibilities

• Schedule and optimize service work to meet customer commitments.
• Use the SEIDU AI Scheduling Platform to create technician schedules and manage updates.
• Communicate status and issues to customers and field personnel; escalate when needed.
• Monitor branch activity and compliance; implement action plans with management.
• Prioritize backorders and reassign work to meet customer expectations.

Skills

Customer service

Communication skills

Organizational skills

Scheduling in service industry

Excel

Education

Associates or Bachelors preferred

Tools

Oracle systems

Job description

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education. For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

What You Will Do

This position will be responsible for the scheduling and optimization of service work. Scheduler will have the responsibility of ensuring all customer commitments are met in-regard to service delivery.

How You Will Do It

Utilize an AI Scheduling Platform (SEDU) to create technician schedules and help identify changes, updates, and maintenance of daily technician activities. Communicate and resolve issues with customers and personnel regarding the scheduling of service repair work. Alert leadership of potential problems resulting from customer or field complaints and work to resolve. Measure branch activity and compliance with program initiatives, identify areas that require improvement, and develop and implement action plans with branch/region management. Monitor effectiveness and take corrective actions as required. Demonstrate the ability to prioritize scheduling backorders in addition to tracking and resolving customer issues. Reassign work as needed to manage customer's expectations making judgements based on current workloads and priorities. Monitor Technician activity and schedules ensuring that customer commitments are met, clearly communicate status changes back to the customer in-regards to early or late anticipated arrivals.

Required Qualifications –What we look for

• 2 Years Customer Service Experience
• Expert Communication Skills
• Expert Organizational Skills
• Coordinating/Scheduling in a service-related Industry
• Intermediate Excel Skills

Minimum Qualifications/Skills

• 2 years customer service experience
• Associates or Bachelors preferred
• Experience working in a JCI District Office or in a fast-paced work environment
• Excellent written and communication skills
• Use of Oracle systems preferred
• Product knowledge of life safety (Fire Alarm & Sprinkler) equipment preferred

HIRING HOURLY RANGE: $23-34 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.)

• This position includes a competitive benefits package.

The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile.

All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us.