Client Services Coordinator

Johnson Controls, Inc.; Honolulu (HI); On-site; USD 76,047,652 - 104,558,462; Full time

Benefits offered by this job

Competitive starting pay

Paid training

Global advancement opportunities

Company vehicle (as applicable)

Referral bonuses

Comprehensive benefits

Medical/Dental/Vision insurance

Health Savings Account (HSA)

Life Insurance

401(k) with company match

Short-Term and Long-Term Disability

Employee Assistance Program

Wellness Program

Job summary

Johnson Controls, a global leader in thermal management and building systems, is seeking a Client Services Coordinator 3 to schedule and optimize service work and dispatch field labor to meet customer needs. The role emphasizes timely communication, problem solving, and alignment with contractual obligations while leveraging SEdu Scheduling Platform to maintain efficient daily operations.

Required are 2 years of customer service experience and strong written communication.

Qualifications

• 2 years of customer service experience.
• Associates or Bachelor's degree preferred.
• Experience in a fast-paced environment or prior JCI district office.
• Excellent written and communication skills.
• Coordinating/scheduling experience in a service-related industry.
• Intermediate Excel skills.
• Use of Oracle systems, preferred.
• Product knowledge of life safety equipment, preferred.

Responsibilities

• Schedule and optimize service work for customers.
• Dispatch field labor to meet customer requests and expectations.
• Handle emergency dispatching and adjust current schedules.
• Use SEDU AI Scheduling Platform to create schedules.
• Communicate with customers and personnel to resolve scheduling issues.
• Monitor branch activity and implement improvement plans with management.
• Prioritize backorders and manage customer expectations.
• Track technician activity and ensure commitments are met.

Skills

Customer service

Communication

Time management

Prioritization

Education

Associate's or Bachelor's degree preferred

Tools

Oracle

Excel

SEDU Scheduling Platform

Job description

Client Services Coordinator 3

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

What we offer:

• Competitive Starting Pay
• Paid Training
• Global Advancement Opportunities
• Company Vehicle (as applicable)
• Referral Bonuses
• Comprehensive Benefits
• Medical/Dental/Vision insurance
• Health Savings Account (HSA)
• Life Insurance
• 401(k) savings plan with company match
• Short-Term and Long-Term Disability
• Employee Assistance Program
• Wellness Program
• And More!

What you will do

This position will be responsible for the scheduling and optimization of service work. Scheduler will have the responsibility of ensuring all customer commitments are met in-regard to service delivery.

Schedules and dispatches field labor force to meet customer requests and expectations based upon nature of call: urgency, contractual obligation, available resources and customer needs. Handles all emergency dispatching of engineers, which requires modifying current dispatching schedule. Does long term planning to ensure dispatching is evenly distributed.

How you will do it:

• Utilize an AI Scheduling Platform (SEDU) to create technician schedules and help identify changes, updates, and maintenance of daily technician activities.
• Communicate and resolve issues with customers and personnel regarding the scheduling of service repair work. Alert leadership of potential problems resulting from customer or field complaints and work to resolve.
• Measure branch activity and compliance with program initiatives, identify areas that require improvement, and develop and implement action plans with branch/region management. Monitor effectiveness and take corrective actions as required.
• Demonstrate the ability to prioritize scheduling backorders in addition to tracking and resolving customer issues. Reassign work as needed to manage customer's expectations making judgements based on current workloads and priorities.
• Monitor Technician activity and schedules ensuring that customer commitments are met, clearly communicate status changes back to the customer in-regards to early or late anticipated arrivals.

What we look for:

Required

• 2 years customer service experience
• Associates or Bachelors preferred
• Experience working in a fast-paced work environment (or prior work in a JCI District Office, preferred).
• Excellent written and communication skills
• Prior experience Coordinating/Scheduling in a service-related Industry
• Intermediate Excel Skills
• Use of Oracle systems, preferred
• Product knowledge of life safety (Fire Alarm & Sprinkler) equipment, preferred

HIRING HOURLY RANGE: $26.54 - $36.49 (Hourly rate to be determined by the education, experience,knowledge, skills, and abilities of the applicant, internal equity, and alignment with marketdata.) This position includes a competitive benefits package. The posted salary range reflectsthe target compensation for this role. However, we recognize that exceptional candidatesmay bring unique skills and experiences that exceed the typical profile. If you believe yourbackground warrants consideration beyond the stated range, we encourage you to apply. Tosupport an efficient and fair hiring process, we may use technology assisted tools, includingartificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions areultimately made by human reviewers. For details, please visit the About Us tab on theJohnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us