Client Services Coordinator

Johnson Controls; Honolulu (HI); On-site; USD 37,000 - 50,000; Full time

Job summary

Johnson Controls is seeking a Scheduling professional to optimize service delivery. The role focuses on coordinating field engineers, prioritizing tasks, and ensuring commitments are met across our fast-paced service network.

You will use an AI Scheduling Platform to design daily technician schedules, communicate with customers, and drive continuous improvement with branch and regional leadership.

Qualifications

• 2 years customer service experience.
• Associates or Bachelors preferred.
• Experience working in a fast-paced work environment.
• Excellent written and communication skills.
• Prior experience Coordinating/Scheduling in a service-related industry.
• Intermediate Excel Skills.
• Use of Oracle systems, preferred.
• Product knowledge of life safety equipment, preferred.

Responsibilities

• Schedule and dispatch field labor to meet customer requests and expectations.
• Utilize an AI Scheduling Platform to create technician schedules and assign work.
• Communicate and resolve scheduling issues with customers and staff.
• Monitor branch activity and implement improvement plans with management.
• Prioritize scheduling backorders and reassign work to manage expectations.
• Track technician activity and report status back to customers.

Skills

Customer service

Communication skills

Scheduling coordination

Excel

Education

Associates or Bachelors preferred

Tools

Oracle systems

Job description

Johnson Controls , a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

What you will do

This position will be responsible for the scheduling and optimization of service work. Scheduler will have the responsibility of ensuring all customer commitments are met in-regard to service delivery.

Schedules and dispatches field labor force to meet customer requests and expectations based upon nature of call: urgency, contractual obligation, available resources and customer needs. Handles all emergency dispatching of engineers, which requires modifying current dispatching schedule. Does long term planning to ensure dispatching is evenly distributed.

How you will do it

Utilize an AI Scheduling Platform (SEDU) to create technician schedules and help identify changes, updates, and maintenance of daily technician activities.

Communicate and resolve issues with customers and personnel regarding the scheduling of service repair work. Alert leadership of potential problems resulting from customer or field complaints and work to resolve.

Measure branch activity and compliance with program initiatives, identify areas that require improvement, and develop and implement action plans with branch/region management. Monitor effectiveness and take corrective actions as required.

Demonstrate the ability to prioritize scheduling backorders in addition to tracking and resolving customer issues. Reassign work as needed to manage customer's expectations making judgements based on current workloads and priorities.

Monitor Technician activity and schedules ensuring that customer commitments are met, clearly communicate status changes back to the customer in-regards to early or late anticipated arrivals.

What we look for

_ Required _

2 years customer service experience

Associates or Bachelors preferred

Experience working in a fast-paced work environment (or prior work in a JCI District Office, preferred).

Excellent written and communication skills

Prior experience Coordinating/Scheduling in a service-related Industry

Intermediate Excel Skills

Use of Oracle systems, preferred

Product knowledge of life safety (Fire Alarm & Sprinkler) equipment, preferred

HIRING HOURLY RANGE: $26.54 - $36.49 (Hourly rate to be determined by the education, experience,knowledge, skills, and abilities of the applicant, internal equity, and alignment with marketdata.) This position includes a competitive benefits package. The posted salary range reflectsthe target compensation for this role. However, we recognize that exceptional candidatesmay bring unique skills and experiences that exceed the typical profile. If you believe yourbackground warrants consideration beyond the stated range, we encourage you to apply. Tosupport an efficient and fair hiring process, we may use technology assisted tools, includingartificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions areultimately made by human reviewers. For details, please visit the About Us tab on theJohnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law . If you are an individual with a disability and you require an accommodation during the application process, please visit here .

Johnson Controls is a global leader in smart, sustainable building technologies, enhancing environments through innovative solutions for various industries worldwide.

Industrial Machinery Manufacturing Machinery Manufacturing Manufacturing

Company size 10,001+ employees

Company type Public company

Total funding $1.5B Post IPO Debt

Momentum

Team growth

Momentum

Team growth

2% in 12 mo

59,760 employees on LinkedIn

Employee experience

What it’s like inside

3.6

12,214 reviews

70% would recommend

Culture & values

Culture & values 3.6

Work-life balance

Work-life balance 3.7

Career opportunities

Career opportunities 3.5

Compensation & benefits 3.6

Capital

Funding history

Post IPO Debt$250M

Post IPO Debt$525.6M

Post IPO Equity$90M

May 2024

Post IPO Debt$700M

Apr 2024

Footprint

Where they work

Headquarters Cork, Ireland