Fire Repair Scheduling Coordinator II

YDU JC Air Cond & Ref Inc.- Dubai; Orlando (FL); On-site; USD 32,000 - 47,000; Full time

Benefits offered by this job

Competitive benefits package

Job summary

Johnson Controls is seeking a Scheduler to coordinate and optimize service work, ensuring commitments are met and issues are resolved promptly. The role uses an AI scheduling platform to allocate technician time, communicate with customers, and adjust plans in response to daily changes.

Ideal candidates will have strong customer service experience, excellent communication, and solid Excel skills. A fast-paced environment and knowledge of life safety products are a plus.

Qualifications

• 2 years customer service experience
• Excellent written and communication skills
• Expert organizational skills
• Experience coordinating/scheduling in a service-related industry
• Intermediate Excel skills
• Associates or Bachelors preferred
• Experience in a fast-paced environment
• Use of Oracle systems preferred
• Product knowledge of life safety equipment preferred

Responsibilities

• Schedule and optimize service work to meet customer commitments.
• Use SE D U AI Scheduling Platform to create technician schedules and adjust daily activities.
• Communicate with customers and personnel to resolve scheduling issues.
• Identify improvements, monitor branch activity, and implement action plans.
• Prioritize backorders and reassign work based on workload and priorities.

Skills

Customer service

Communication skills

Organizational skills

Scheduling

Excel

Education

Associates or Bachelors preferred

Tools

Oracle systems

Job description

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education. For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

What you will do

This position will be responsible for the scheduling and optimization of service work. Scheduler will have the responsibility of ensuring all customer commitments are met in-regard to service delivery.

How you will do it

Utilize an AI Scheduling Platform (SEDU) to create technician schedules and help identify changes, updates, and maintenance of daily technician activities. Communicate and resolve issues with customers and personnel regarding the scheduling of service repair work. Alert leadership of potential problems resulting from customer or field complaints and work to resolve. Measure branch activity and compliance with program initiatives, identify areas that require improvement, and develop and implement action plans with branch/region management. Monitor effectiveness and take corrective actions as required. Demonstrate the ability to prioritize scheduling backorders in addition to tracking and resolving customer issues. Reassign work as needed to manage customer's expectations making judgements based on current workloads and priorities. Monitor Technician activity and schedules ensuring that customer commitments are met, clearly communicate status changes back to the customer in-regards to early or late anticipated arrivals.

Qualifications –What we look for

• Required: 2 Years Customer Service Experience
• Expert Communication Skills
• Expert Organizational Skills
• Coordinating/Scheduling in a service-related Industry
• Intermediate Excel Skills
• Minimum Qualifications/Skills:
• 2 years customer service experience
• Associates or Bachelors preferred
• Experience working in a JCI District Office or in a fast-paced work environment
• Excellent written and communication skills
• Use of Oracle systems preferred
• Product knowledge of life safety (Fire Alarm & Sprinkler) equipment preferred

HIRING HOURLY RANGE: $23-34 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.)

This position includes a competitive benefits package.

The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us.

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEE is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.

Johnson Controls: Enhancing the Intelligence of Buildings Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.