Client Resource Coordinator 2

Johnson Controls, Inc.; Rocky Hill (CT); On-site; USD 33,062 - 41,328; Full time

Benefits offered by this job

Competitive Starting Pay

Paid Training

Company Vehicle (as applicable)

Referral Bonuses

Comprehensive Benefits

Medical/Dental/Vision insurance

Health Savings Account (HSA)

Life Insurance

401(k) savings plan with company match

Short-Term and Long-Term Disability

Employee Assistance Program

Wellness Program

And More!

Job summary

Johnson Controls, Inc. is seeking a Scheduler to coordinate service operations in the Rocky Hill, CT area. You will schedule and dispatch field engineers to fulfill customer commitments, manage urgent requests, and adjust plans as needed to keep service delivery on track.

The role emphasizes clear customer communication, long-term planning, and collaboration with branch and regional teams. Prior experience in life-safety service scheduling and proficiency with Excel are a plus.

Qualifications

• 2 years customer service experience
• Associates or Bachelors preferred
• Experience coordinating/scheduling in a service-related industry
• Excellent written and communication skills
• Intermediate Excel skills
• Product knowledge of life safety equipment (Fire Alarm & Sprinkler) preferred

Responsibilities

• Schedule and optimize service work to meet customer commitments.
• Schedule and dispatch field labor to align with urgency, obligations, resources and customer needs.
• Handle emergency dispatches and adjust schedules to maintain balance.
• Plan long term to ensure even distribution of dispatch workload.
• Prioritize backorders and reassign work to meet customer expectations.
• Monitor technician activity and communicate status changes to customers.

Skills

Customer service

Excellent written and verbal沟通 skills

Education

Associate's degree

Bachelor's degree

Tools

Oracle systems

Job description

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

What we offer

• Competitive Starting Pay
• Paid Training
• Global Advancement Opportunities
• Company Vehicle (as applicable)
• Referral Bonuses
• Comprehensive Benefits
• Medical/Dental/Vision insurance
• Health Savings Account (HSA)
• Life Insurance
• 401(k) savings plan with company match
• Short-Term and Long-Term Disability
• Employee Assistance Program
• Wellness Program
• And More!

What you will do

This position will be responsible for the scheduling and optimization of service work. Scheduler will have the responsibility of ensuring all customer commitments are met in-regard to service delivery.

Schedules and dispatches field labor force to meet customer requests and expectations based upon nature of call: urgency, contractual obligation, available resources and customer needs. Handles all emergency dispatching of engineers, which requires modifying current dispatching schedule. Does long term planning to ensure dispatching is evenly distributed.

How you will do it

• Utilize an AI Scheduling Platform (SEDU) to create technician schedules and help identify changes, updates, and maintenance of daily technician activities.
• Communicate and resolve issues with customers and personnel regarding the scheduling of service repair work. Alert leadership of potential problems resulting from customer or field complaints and work to resolve.
• Measure branch activity and compliance with program initiatives, identify areas that require improvement, and develop and implement action plans with branch/region management. Monitor effectiveness and take corrective actions as required.
• Demonstrate the ability to prioritize scheduling backorders in addition to tracking and resolving customer issues. Reassign work as needed to manage customer's expectations making judgements based on current workloads and priorities.
• Monitor Technician activity and schedules ensuring that customer commitments are met, clearly communicate status changes back to the customer in-regards to early or late anticipated arrivals.

What we look for

Required

• 2 years customer service experience
• Associates or Bachelors preferred
• Experience working in a fast-paced work environment (or prior work in a JCI District Office, preferred).
• Excellent written and communication skills
• Prior experience Coordinating/Scheduling in a service-related Industry
• Intermediate Excel Skills
• Use of Oracle systems, preferred
• Product knowledge of life safety (Fire Alarm & Sprinkler) equipment, preferred

HIRING HOURLY RANGE: $24-30 (Hourly rate to be determined by the education, experience,knowledge, skills, and abilities of the applicant, internal equity, and alignment with marketdata.) This position includes a competitive benefits package. The posted salary range reflectsthe target compensation for this role. However, we recognize that exceptional candidatesmay bring unique skills and experiences that exceed the typical profile. If you believe yourbackground warrants consideration beyond the stated range, we encourage you to apply. Tosupport an efficient and fair hiring process, we may use technology assisted tools, includingartificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions areultimately made by human reviewers. For details, please visit the About Us tab on theJohnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us