Fire & Life-Safety Service Coordinator | Schedule & Dispatch

CENTURY FIRE PROTECTION LLC; Duluth (GA); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(K) with Company Match

Paid Time Off

Paid Holidays

Job summary

Century Fire Protection LLC in Duluth, GA is seeking a highly organized Service Coordinator to coordinate service calls for fire protection systems and act as the main liaison between field technicians, customers, and internal teams to ensure timely scheduling and accurate documentation.

Responsibilities include dispatching technicians, managing schedules, communicating job status, and maintaining detailed service records.

Qualifications

• High School Diploma and 2+ years of experience in service coordination, dispatch, or administrative support preferred.

Responsibilities

• Schedule and coordinate service calls for fire alarm, sprinkler, suppression, and life safety systems.
• Dispatch technicians and manage daily and weekly service schedules.
• Communicate with customers regarding service appointments, access requirements, and job status.
• Track service tickets, work orders, and technician progress in ERP/service management systems.
• Review service documentation for completeness and accuracy.
• Coordinate follow-up repairs, inspections, and return visits.
• Support billing by ensuring service documentation is complete and submitted timely.
• Assist with emergency service coordination as needed.
• Maintain accurate service records and customer histories.

Skills

Service coordination

Dispatch

Administrative support

Education

High School Diploma

Tools

Microsoft Office

Job description

Century Fire Protection LLC in Duluth, GA is seeking a highly organized Service Coordinator to coordinate service calls for fire protection systems and act as the main liaison between field technicians, customers, and internal teams to ensure timely scheduling and accurate documentation.

Responsibilities include dispatching technicians, managing schedules, communicating job status, and maintaining detailed service records.