Fire Dispatcher: Rapid-Response Communications Pro

County Emergency Communications; Boston (MA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Insurance coverage

Retirement programs

Paid leave

Professional development

Overtime pay

Job summary

County Emergency Communications in Mattapan, MA, seeks skilled Fire Dispatchers to coordinate responses, verify locations, and maintain clear radio communications during emergencies.

Responsibilities include receiving reports, alerting resources, and documenting incident details while following established procedures. Applicants should have strong data entry, maps literacy, and a commitment to accurate, timely information flow to front-line responders.

Qualifications

• A high school diploma or GED is commonly required.
• Some employers provide entry-level instruction.
• Fire communications training may be required for certain assignments.

Responsibilities

• Receive and document reports of fires, rescues, alarms, and hazards.
• Verify incident locations, access information, and reported risks.
• Alert stations and dispatch apparatus using approved assignments.
• Monitor radio channels, unit availability, and incident status.
• Relay information about occupants, hazards, and changing conditions.
• Process requests for additional resources through established procedures.
• Coordinate mutual aid communications when assigned.
• Record dispatch times, unit movements, and significant updates.

Skills

Radio communication

Data entry accuracy

Computer literacy

Maps and navigation

Education

High school diploma or GED

Tools

Dispatch software

Job description

County Emergency Communications in Mattapan, MA, seeks skilled Fire Dispatchers to coordinate responses, verify locations, and maintain clear radio communications during emergencies.

Responsibilities include receiving reports, alerting resources, and documenting incident details while following established procedures. Applicants should have strong data entry, maps literacy, and a commitment to accurate, timely information flow to front-line responders.